web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Item Attributes disapp...
Small and medium business | Business Central, N...
Suggested Answer

Item Attributes disappeared on factbox

(0) ShareShare
ReportReport
Posted on by Melissa Guillemyn 67 
Hi everyone,

I have a client that uses the item attributes. 
Until recently, these were always visible in the fact box. 
Suddenly not anymore.
Only when we go out and in the article card.
They used to be able to adjust the item attributes in the fact box, but not anymore.

pastedimage1623057725426v2.png
pastedimage1623057741324v3.png


Does anyone have an idea how this happend? And how can I solve this?
Kind regards,
Melissa
 
I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Melissa,

    I tried testing this in a Cronus Sandbox and cannot recreate. Do the following, in your customers database, open the Cronus Sandbox and test this out. Also, have you tried removing the Item Attribute Fact Box and re-personalizing? Does this happen to all users?

    Just some ideas.

    Hope this helps.

    Thanks,

    Steve

  • Melissa Guillemyn Profile Picture
    Melissa Guillemyn 67 on at

    Hey Steven,

    I have tested it with a copy of production and in a sandbox. It is the same also in other projects. I think this is a common problem. Removing the fact box didn't help either.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Melissa,

    I checked the Microsoft site for hotfixes but nothing matches. The best solution is to submit a Support ticket to Microsoft for assistance.

    Thanks,

    Steve

  • Suggested answer
    Maria Chambel Profile Picture
    Maria Chambel Microsoft Employee on at

    Hello Melissa, 

    That's a known issue already fixed. 

    The hotfix (400566) will be included in BC 18.2 version.

    Hope it helps.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,005 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 1,148 Super User 2026 Season 1

#3
Khushbu Rajvi. Profile Picture

Khushbu Rajvi. 557 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans