web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Complete our D365 eCom...
Supply chain | Supply Chain Management, Commerce
Unanswered

Complete our D365 eCommerce online store implementation

(0) ShareShare
ReportReport
Posted on by DonBowden1 15

We are trying to stand up our CSU and receive the following error:

pastedimage1652446346454v5.png
On step 8 of 9, the error is Deployment has failed with the following error: "The Headquarters is not responding to Headquarters health check calls.  Make sure the Headquarters is up and running and not in maintenance mode.
We clicked the Headquarters link on the page and it does appear that overall app is running.
Any assistance is appreciated.  We have been dealing with this implementation for almost two weeks!  Thank you.
I have the same question (0)
  • Diogo_STMonteiro Profile Picture
    Diogo_STMonteiro on at

    Hi DonBowden1,

    Assuming that the environment is not in Maintenance mode, this issue could be related with missing RetailServiceAccount user D365FnO (commerce HQ) or with a missing security Roles for this user.

    So, please confirm that the user exists, and compare the Security roles with other environment (like CHE, etc..) if not please create a support ticket and we will recreate the user in the database for you.

    Thank you

  • DonBowden1 Profile Picture
    DonBowden1 15 on at

    Hi Diogo. Thank you for your help.

    As you can see there is no "RetailServiceAccount" user in F&O.  We have not been able to access the full menu of Commerce HQ.  

    I get an error when creating the support ticket, even though I have global administrator rights.

    pastedimage1652456253439v1.png

    I also checked Azure Active Directory and didn't see the RetailAccountUser listed there either.

    pastedimage1652456460544v2.png

  • DonBowden1 Profile Picture
    DonBowden1 15 on at

    We need help Microsoft...

  • Diogo_STMonteiro Profile Picture
    Diogo_STMonteiro on at

    Hi DonBowden1,

    Let me check you issue, I will back to you.

  • DonBowden1 Profile Picture
    DonBowden1 15 on at

    Thank you very much.  I told my team I would get this working so I could use all the help I can get.

    Note, this is a completely new instance of Commerce and F&O with no data entered or uploaded, so scratching it and starting over is certainly an option.

  • DonBowden1 Profile Picture
    DonBowden1 15 on at

    Hi Diogo.  I wanted to update you on this issue.  Our partner redeployed and everything regarding this issue is addressed.  We may close this thread.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Laurens vd Tang Profile Picture

Laurens vd Tang 302 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 183 Super User 2025 Season 2

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 120 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans