web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics 365, TO field...
Microsoft Dynamics 365 | Integration, Dataverse...
Unanswered

Dynamics 365, TO field is being set as RED (Unresolved) in incoming email.

(0) ShareShare
ReportReport
Posted on by Inkey Solutions 2,116

Hello,

I am facing one issue in my Dynamics 365 environment.
For incoming email, the TO field is being set but marked as RED (like it seems unresolved).
I have done some research on this and found that this is happening due to the conflicts of email addresses between the configured email entities, but in our environment, we do not have this type of conflicts exist.
Did some face this issue before? Does anyone have any workaround for this?

Any help would much be appreciated.

Thanks
I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi partner,

    Please set these two options to Yes in your system settings.

    pastedimage1594880107036v1.png

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi partner,

    In default, the To field in email should be a record of contact, account,knowledge article, queues and users.

    pastedimage1594883465770v1.png

    If you set a text line in it, the value will not be identified.

    If you want to send emails to other addresses which not existed in D365, you should go to System Settings and enable "Allow Messages with unresolved email recipients to be sent" as Lu Hao mentioned.

    Could you share more details with screenshots about your situation?

    Regards,

    Leo

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
11manish Profile Picture

11manish 156

#2
Pallavi Phade Profile Picture

Pallavi Phade 102 Super User 2026 Season 1

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 55 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans