Word template using the wrong printer

(0) Share

Report

Posted on by Richard Wheeler

75,730

I just had a client show me an annoying action. Let's say your windows default printer is Printer A. You go into GP and print an invoice using a word template and select the printer to be Printer B. The invoice will print to Printer A no matter which printer you select. If you choose not to use the word template(Standard) it will go to the chosen printer. Is there any way to correct this?

*This post is locked for comments

All responses (3)

Answers (0)

Richard Wheeler 75,730 on at

Like (0)

Report

RE: Word template using the wrong printer

Yes, I have that this is a product suggestion from years ago. Who knows if it will ever be addressed.

https://community.dynamics.com/gp/b/dynamicsgp/posts/why-are-my-word-templates-only-printing-to-my-default-windows-printer-when-selecting-printer-in-the-system-dialog-box
Galina 1,075 on at

Like (0)

Report

RE: Word template using the wrong printer

I just tried in GP2018 with PO and it did it to me too, printed to my default. Even than I changed the printer in Print Setup, it still printed to my default, no matter where I sent it.

But if I print to screen (create in Word) first, and print from there, it sends it to the right printer. Of course, it takes a bit longer to print this way.
Richard Wheeler 75,730 on at

Like (0)

Report

RE: Word template using the wrong printer

I just tried it using GP 2018 R2 and I have the same problem.