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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Word template using th...
Microsoft Dynamics GP (Archived)

Word template using the wrong printer

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Posted on by Richard Wheeler 75,852 Moderator

I just had a client show me an annoying action. Let's say your windows default printer is Printer A. You go into GP and print an invoice using a word template and select the printer to be Printer B. The invoice will print to Printer A no matter which printer you select. If you choose not to use the word template(Standard) it will go to the chosen printer. Is there any way to correct this?

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  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    I just tried it using GP 2018 R2 and I have the same problem.

  • Galina Profile Picture
    Galina 1,077 on at

    I just tried in GP2018 with PO and it did it to me too, printed to my default. Even than I changed the printer in Print Setup, it still printed to my default, no matter where I sent it.

    But if I print to screen (create in Word) first, and print from there, it sends it to the right printer. Of course, it takes a bit longer to print this way.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    Yes, I have that this is a product suggestion from years ago. Who knows if it will ever be addressed.

    https://community.dynamics.com/gp/b/dynamicsgp/posts/why-are-my-word-templates-only-printing-to-my-default-windows-printer-when-selecting-printer-in-the-system-dialog-box

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