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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 : Check on cr...
Microsoft Dynamics CRM (Archived)

CRM 2013 : Check on create if it's a forward email

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Posted on by Sid71 100

Hi,

I need to check in the CRM plugin (at pre or post create email step) if my email activity is a reply or a forward (I want to do something if it's forward).

Is there a solution to do that ?

I already searched but didn't found anything about this.

Thank you in advance.

Cordially.

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  • Sid71 Profile Picture
    Sid71 100 on at

    Any help for this ? :'(

  • Verified answer
    Hosk Profile Picture
    Hosk on at

    I don't think there are any flags to indicate this.

    You could try checking the subject line because in outlook it usually adds

    for forward

    FW:

    for reply

    RE:

    I have looked at the fields for the email entity in CRM, I can't see anything.  I know there is a direction, maybe this would help you.

    The other thing you could do is check related emails to work out if its a reply or forward.

    Good luck

  • Sid71 Profile Picture
    Sid71 100 on at

    Thank you for your answer, Ben.

    I will try with these informations.

    Regards.

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