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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Intercompany Inbox Tra...
Small and medium business | Business Central, N...
Suggested Answer

Intercompany Inbox Transactions Error - Delivery Date

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Posted on by MW-29081454-0 17

I am encountering an error when attempting to accept a purchase order from my intercompany: "You cannot change the Requested Delivery Date when the Promised Delivery Date has been filled in."

I’m not sure where I can go to resolve this issue, as I haven't encountered this error before. Can anyone guide me on how to fix this error or what might be causing it?

Error message: 
You cannot change the Requested Delivery Date when the Promised Delivery Date has been filled in.
Internal session ID: 
4d840fe1-e799-40d4-91c9-43d8abb3a9a6
Application Insights session ID: 
517fc344-cda0-4aec-be41-737ee0bf3e94
Client activity id: 
c505dddb-cfe3-402f-957f-7ec1b4490fa1
Time stamp on error: 
2024-08-29T15:08:11.5078840Z
User telemetry id: 
d0ddeeec-0281-42c6-83c5-821fd2211800
AL call stack: 
"Sales Line"(Table 37).CheckPromisedDeliveryDate line 10 - Base Application by Microsoft
"Sales Line"(Table 37)."Requested Delivery Date - OnValidate"(Trigger) line 11 - Base Application by Microsoft
ICInboxOutboxMgt(CodeUnit 427).ValidateSalesLineDeliveryDates line 9 - Base Application by Microsoft
ICInboxOutboxMgt(CodeUnit 427).CreateSalesLines line 92 - Base Application by Microsoft
ICInboxOutboxMgt(CodeUnit 427).CreateSalesDocument line 40 - Base Application by Microsoft
"Complete IC Inbox Action"(Report 511)."IC Inbox Sales Header - OnAfterGetRecord"(Trigger) line 12 - Base Application by Microsoft
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 22,283 Super User 2026 Season 1 on at

    The error message you're encountering is related to the rules governing the interaction between the Requested Delivery Date and the Promised Delivery Date.

    The Promised Delivery Date is the date you have committed to delivering the order to the customer. By default, it is blank. This date exists on both the Header and Line. Entering a Promised Delivery Date on the Header will lock the Requested Delivery Date on the Header. Changing the Promised Delivery Date on the Line will lock the Requested Delivery Date and update the Planned Delivery Date on the lines.

    If Promised Delivery Date is entered, the system will not allow you to set or change the Requested Delivery Date. This behavior is default functionality of BC.

    Solution: To address the issue, you can explain to the intercompany team that the system's default functionality to ensure consistency and avoid conflicts between the dates.

    Regards,
    Khushbu rajvi
    ​​​​​​​

  • MW-29081454-0 Profile Picture
    MW-29081454-0 17 on at
    I am not trying to change any dates; I just want to accept the intercompany document. However, when I attempt to carry out the line action, I receive the error, 'You cannot change the Requested Delivery Date when the Promised Delivery Date has been filled in.' Any suggestions on how to resolve this?
  • Michal zon Profile Picture
    Michal zon 19 on at
    Hi @MW-29081454-0,
    Have you found a solution or workaround?
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 13,852 Super User 2026 Season 1 on at
    Hello Michael,
     
    Clear the Promised Delivery Date.
    IC tries to update the Requested Date, but BC blocks it when Promised Date is already filled in. Remove the Promised Date on the incoming sales line → accept again.
     
    Regards,
    Oussama Sabbouh

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