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How to hide RESOLVE CASE button from case entity Ribbon?

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I have requirement in case entity where different CRM user could not click on resolved case button. Only admin should have this priority to Case resolve. I don't know how to customize particular Entity Ribbon. I want to hide case resolved button from ribbon and instead of that I will use custom fields for case resolved.

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Community Member on at

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RE: How to hide RESOLVE CASE button from case entity Ribbon?

Radu Chiribelea, Thank you for your suggestion.
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RE: How to hide RESOLVE CASE button from case entity Ribbon?

Ravi Kashyap Thank you for your suggestion. its working fine
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Radu Chiribelea 6,667 on at

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RE: How to hide RESOLVE CASE button from case entity Ribbon?

Hello,

You can use the ribbon workbench for this and modify the display rule of that button: www.develop1.net/.../ribbonworkbench.aspx

More information on customizing the ribbon: msdn.microsoft.com/.../gg309639.aspx

Hope this helps,

Radu
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RaviKashyap 55,410 Moderator on at

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RE: How to hide RESOLVE CASE button from case entity Ribbon?

Hi,

You can use ribbon workbench tool to hide the button.

ribbonworkbench.uservoice.com/.../102796-5-hiding-unhiding-ribbon-elements

Hope this helps