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Prepayments were incorrectly applied.
Now when we try to void we get this message.
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Don't have much to offer up here except that it is a convoluted process from what a colleague told me and there is no easy way about it. They actually had to reach out to Microsoft to get help. Hopefully someone else has the steps.
Matt's right,
There is no easy recovery that I'm aware of. What I've seen is that the document is invoice matched and then the payment is voided and the correct payment is entered. Once you get it started, you really can't stop it. It's kind of like trying to void a partially applied payment, you just can't do it. We will all be hoping someone comes along with the simple thing we've all been missing. It's happened before; cross your fingers. :)
Kind regards,
Leslie
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