Error when trying to open new sandbox enviroment

(6) Share

Report

Posted on by AlperKılıç

Problem started yesterday, it keeps at the Preparing state for about 1 hour and then just deletes itself.

in the enviroment operations tab we can see the failed attempt, i can share the operation ID at the private chat

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (6)

Answers (1)

Suggested answer

Valentin Castravet 31,262 Super User 2025 Season 2 on at

Like (4)

Report

Error when trying to open new sandbox enviroment

I would put in a support ticket with Microsoft regarding this issue, they'll be able to see why it's happening. I don't believe we can do much with the operation ID here.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

2 people found this reply helpful.

Was this reply helpful? Yes No
Verified answer

Teddy Herryanto (Th... 14,275 Super User 2025 Season 2 on at

Like (3)

Report

Error when trying to open new sandbox enviroment

if you have telemetry, you can check the reason. usually it's related to the custom extension.

2 people found this reply helpful.

Was this reply helpful? Yes No
Suggested answer

Suresh Kulla 50,241 Super User 2025 Season 2 on at

Like (4)

Report

Error when trying to open new sandbox enviroment

We have occasionally encountered these issues when creating a new sandbox or copying a company. It depends on the region and the status of the Azure resources at the time. If you are still seeing the same status, cancel and recreate it.

2 people found this reply helpful.

Was this reply helpful? Yes No
Suggested answer

YUN ZHU 95,307 Super User 2025 Season 2 on at

Like (2)

Report

Error when trying to open new sandbox enviroment

I suspect you should see failures tomorrow, or the environment will be automatically deleted.
If this doesn't resolve the issue, you'll have to contact Microsoft.

Thanks.

ZHU

2 people found this reply helpful.

Was this reply helpful? Yes No
Suggested answer

Sumit Singh 9,995 on at

Like (4)

Report
Error when trying to open new sandbox enviroment

Hi,
You can try below actions:-

Check Recently Deleted Environments in Admin Center to confirm if the failed environment is listed.

Wait and retry after cleanup (at least 1–2 hours after deletion) to avoid capacity conflicts.

Open a Microsoft Support Request – This is the only way to resolve persistent failures, as partners have limited control over backend operations.

Please mark it “Verified” if it helps.

2 people found this reply helpful.

Was this reply helpful? Yes No
AlperKılıç 19 on at

Like (1)

Report

Error when trying to open new sandbox enviroment

Thank you all for the answers, apperantly it was related due to microsoft error, the fixed it this morning. Love you all <3

1 people found this reply helpful.

Was this reply helpful? Yes No