Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Remove random Users

(0) ShareShare
ReportReport
Posted on by 5

I have random users that show up in a drop-down list when assigning cases. These are not users that we have created and they aren't showing up in the user profiles. Most of them start with an asterisk in front of the Username and almost all of them have email addresses that end in @onmicrosoft.com.  The list keeps getting longer and longer and it is troublesome having to scroll through just to find our own users. Can anyone tell me why these are getting created, how do I stop it and how do I remove them? 

The same thing is happening when assigning an email response to a specific queue, but I was able to remove those.

Here is an image:

pastedimage1613500124191v1.png

  • Suggested answer
    RE: Remove random Users

    You can change the view to make it easier to find the user.

    You can't delete a user, but I think you can make it easier to find. Can you help me?

  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at
    RE: Remove random Users

    Hello,

    It looks like these are non-interactive users (so see them as service accounts, not actual users).
    Some of them are introduced to operate standard capabilities.

    That being said, your feedback is very valid.
    I can't think of a solution for it, as the "Assign" dialog and the User/Team lookup view doesn't seem to be customizable.

    Because this isn't a bug, the best course of action would be to submit an idea here https://aka.ms/PAIdeas.
    I would be happy to upvote it.

    Henry

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,234 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,994 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans