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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Shopify Connector issu...
Small and medium business | Business Central, N...
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Shopify Connector issue, sales orders External Document No must have a value in Sales Header

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Posted on by AA-15101430-0 4
I am using the Shopify Business Central connector app https://apps.shopify.com/dynamics-365-business-central. I'm running into some trouble creating sales documents. When I go to process a Shopify order in BC I get the following error:
 
 1:31:46 PM External Document No. must have a value in Sales Header: Document Type=Order, No.=E24SOR109582. It cannot be zero or empty.
 
This issue happens for 90% of the Shopify orders I am trying to process. Here's a screenshot showing the error on a dozen or so Shopify orders.
 
//
 
You can also see I was able to create sales orders for a few of them, but I can't figure out why they are different.
 
In BC's Sales & Receivables page, the Ext. Doc. No. Mandatory is not enabled.
 
Any ideas what could be causing this to happen? Thank you!
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
  • Judy Profile Picture
    Judy Microsoft Employee on at
    Shopify Connector issue, sales orders External Document No must have a value in Sales Header
    Please refer to the MS document regarding the troubleshooting steps about the shopify connector issue:
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 75,848 Super User 2024 Season 2 on at
    Shopify Connector issue, sales orders External Document No must have a value in Sales Header
    Hi, I have not encountered this problem. I suggest you submit the problem to the MS Yammer Shopify Group and Microsoft technicians may be able to help you.
     

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