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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Unapply an Customer In...
Small and medium business | Business Central, N...
Suggested answer

Unapply an Customer Invoice Payment

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Posted on by RR-07061806-0 530
Good day,
 
An invoice was done and payment applied. The invoice amount though was incorrect due to a wrong item number quantity. I would like to unapply the payment so that if the invoice becomes available I'm able to credit the invoice and re-enter with the correct values.
 
Is this possible in BC?
 
Regards
Rosemary
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 30,817 Super User 2025 Season 2 on at
    Unapply an Customer Invoice Payment
    Yes, it’s possible. In the Customer Ledger Entries, you can apply or unapply entries to and from each other. In this case, you can open Customer Ledger Entries, select the invoice and unapply it from the payment, or select the payment and unapply it from the invoice.
     
     
  • RR-07061806-0 Profile Picture
    RR-07061806-0 530 on at
    Unapply an Customer Invoice Payment
    Good day,
     
    Thanks for the info. I tried and getting this message.
     
    Regards
     
    Rosemary
    Unapply.png
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 30,817 Super User 2025 Season 2 on at
    Unapply an Customer Invoice Payment
    That error occurs when one entry is applied to multiple entries instead of just one. You need to unapply the most recent application first, then unapply the entry shown in the screenshot. Alternatively, try unapplying it from the other side of the application.
     
  • RR-07061806-0 Profile Picture
    RR-07061806-0 530 on at
    Unapply an Customer Invoice Payment
    Good day,
     
    What do you mean by 'unapplying it from the other side of the application'.
     
    Regards
     
    Rosemary
     

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