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We are using Auto case creation in MS Dynamics CRM 365 for our customer Service Module. User sends multiple emails with same email subject at the same time that leads to creation of multiple cases respective to each email.
In case email with same subject hits in CRM at time gap then Auto case creation does not create new case but attach the new email with the existing one.
Can anyone face the same issue where emails hits the CRM at same time and duplicate cases get created?
Please suggest how can we handle it?
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Please check may be you can handle it with duplicate detection rule
Mark as answer, if it works for you
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