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Small and medium business | Business Central, N...
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Issue Registering Customer Payments Manually - no Cust. Ledger Entry within Filter

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Hello,
 
Hoping to get some assistance with an issue we are having registering customer payments in Business Central. We are currently registering customer payments manually using the register customer payment screen.
 
//
(Blocked out customer name and external document number for privacy).
 
This was working fine up until recently we started to get this error when marking payments as made.
 
//
 
Because of this error, the payment is not applied and G/L accounts don't adjust. I am not entirely sure what has changed, but this was working fine up until now. We are only part way through implementation and some kind of config may have been changed that is now causing this issue. Any advice on correcting this or suggestions on what to look into would be appreciated.
 
Thanks!
  • Suggested answer
    KasparsSemjonovs Profile Picture
    KasparsSemjonovs 4,011 Super User 2024 Season 2 on at
    Issue Registering Customer Payments Manually - no Cust. Ledger Entry within Filter
    Could be that maybe something has been entered in the "On Hold" column in the Customer Ledger Entries? it is a free text field that allows up to 3 symbols, but even if space is entered, it could cause that system doesn't allow to apply this document.
  • Issue Registering Customer Payments Manually - no Cust. Ledger Entry within Filter
    Hi @gdrenteria
     
    Here is what I get when I select Apply Entries. I am seeing pretty much the same info that was in the Reg. Customer Payments.
     
  • gdrenteria Profile Picture
    gdrenteria 13,057 Most Valuable Professional on at
    Issue Registering Customer Payments Manually - no Cust. Ledger Entry within Filter
    Hi
    What it tells you is that there are no longer any pending invoices from the customer.
    If you search in the customer ledger entries that document, and click on apply entries. what do you see?
     
    Best Regards
    Gerardo

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