can't enable interactive dashboard

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Posted on by Ahmad Saud

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Dear all

I have customer service hub installed on my dynamics365 instance, but I cant see the option “Enable for Interactive Experience” on the general tab of any entity, although, I can find the options (Appears in global filter in interactive experience/ Sortable in global filter in interactive experience) when I open any field, thus.

As a result, I cant view or run any interactive dashboard on any entity.

Please help.

Thanks,

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Answers (2)

Sean McEvoy 34 on at

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RE: can't enable interactive dashboard

This step always trips me up thanks for posting this!
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Nithya Gopinath 17,078 on at

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RE: can't enable interactive dashboard

Hi Ahmad,

Navigate to page https://orgName.crmx.dynamics.com/apps, click on ... inside Customer Service Hub app and select Open in App Designer.

After the app opens in the App Designer, click on Dashboards and select the dashboards to be shown in Customer Service Hub on the right sidebar as shown below.

Finally, Save and Publish the app.

Now navigate to the Customer Service Hub app and the dashboard is added to the app.

Hope this helps.
Ahmad Saud 790 on at

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RE: can't enable interactive dashboard

thanks, but i already created one.

all what i need is how to run it as an end user? from where ? what is the button or link to run it?

thanks,
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Nithya Gopinath 17,078 on at

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RE: can't enable interactive dashboard

Hi Ahmad,

Go to the link orgName.crmx.dynamics.com/apps and select Customer Service Hub App as shown below or go to Settings > Application > My Apps > Customer Service Hub.

You can create interactive experience dashboards which are entity specific in addition to Interactive Service Hub dashboards.

See the links below.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/configure-interactive-dashboards-customer-service-hub#configure-interactive-dashboards

https://community.dynamics.com/crm/b/crminogic/archive/2018/05/08/new-entity-specific-dashboard-in-dynamics-365-v9-0

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hub-user-guide-basics

Hope this helps.
Ahmad Saud 790 on at

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RE: can't enable interactive dashboard

just to clarify:

I mean to run it as an end-user, assuming it is already created and configured.

thanks,
Ahmad Saud 790 on at

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RE: can't enable interactive dashboard

thanks a lot Nithya, but how to run an interactive dashboard? how to call it?

thanks,
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Nithya Gopinath 17,078 on at

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RE: can't enable interactive dashboard

Hi Ahmad,

In the new version of CRM, the behaviour is different.

All entities are now enabled for the interactive experience in the new Customer Service Hub app.

docs.microsoft.com/.../new-in-version-9-for-developers

Hope this helps.