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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Business Process Flow ...
Microsoft Dynamics CRM (Archived)

Business Process Flow Stage Timer Incorrect

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Posted on by Community Member

Over the weekend our organizations online version of CRM was updated to Version 1612 (8.2.0.798) (DB 8.2.0.798) Dynamics 365. 

I've noticed that all of our lead and opportunity records have the stage timer which attached to our BPF. What worries me is all leads and opportunities are showing an incorrect stage time and overall active time and all of the times are the exact same on each record.

Does anyone know how to update the stage timer and the active timer?  

Stage Timer:

BPF-Stage-Timer.JPG

 


Active Timer:

BPF-Active-Timer.JPG

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  • Suggested answer
    ScottDurow Profile Picture
    ScottDurow 21 on at

    Hi,

    The issue here is that before 8.2 there was no date that could be used to determine how long the current stage has been active - and so it is defaulted to the date of the upgrade.

    When your users start progressing to the next stage or creating new records, the time will start being correct.

    Hope this helps

  • Community Member Profile Picture
    Community Member on at

    Thank you Scott. 

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