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Hi,
Is creating different SLA for different timezones in feasible?
and also , suppose User A is from APAC and User B is from EMEA region, then in which timezone will user A see record of user B.
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Taken from www.microsoft.com/.../define-service-level-agreements-slas.aspx
For example, if your customers are spread across geographies, you can have multiple SLAs with different business hours and holiday schedules for different geographies. You can set-up business logic to apply SLAs on case records based on the region of the customer to make sure that the SLA time calculation happens based on the correct geography
If User A is in a different time zone the UI will adjust to selected timezone (typically identical to the users time zone).
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