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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Object Not Set to an I...
Microsoft Dynamics CRM (Archived)

Object Not Set to an Instance of an Object - Field Service PLugin

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Posted on by Loic Orue 927

Hi,

I'm running a Dynamics 365 CRM Online instance (fully updated) with the latest version of Field Service plugin and an error is literally driving me nuts.

Each time I'm modifying a Workflow in Production environment or a form linked to the Work Order Entity, all or some of my users will get the following issue:

2017_2D00_07_2D00_04_5F00_10_2D00_13_2D00_52.jpg

THis happens when:

  1. I try to create a Work Order.
  2. I try to access the Scheduling Board.
  3. I try to create a Ressource Requirement

There is nothing I can do to solve this, every time I need to wait for hours (usually the next day) and the error goes away.

Here's the error log I get. From what I can see it seems the issue comes from the Ressource requirement creation... 

Thanks in advance for any idea on how I could at least unblock the users...

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Object reference not set to an instance of an object.Detail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>aa7eb45b-63de-471f-85ff-fb2379d34f97</ActivityId>
  <ErrorCode>-2147220891</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
    <KeyValuePairOfstringanyType>
      <d2p1:key>OperationStatus</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">0</d2p1:value>
    </KeyValuePairOfstringanyType>
    <KeyValuePairOfstringanyType>
      <d2p1:key>SubErrorCode</d2p1:key>
      <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">-2146233088</d2p1:value>
    </KeyValuePairOfstringanyType>
  </ErrorDetails>
  <Message>Object reference not set to an instance of an object.</Message>
  <Timestamp>2017-07-04T08:04:47.1053037Z</Timestamp>
  <ExceptionRetriable>false</ExceptionRetriable>
  <ExceptionSource i:nil="true" />
  <InnerFault i:nil="true" />
  <OriginalException i:nil="true" />
  <TraceText>

[Microsoft.Dynamics.FieldService: Microsoft.Dynamics.FieldService.FieldServicePlugin]
[94f83cac-7732-4bb9-9cff-8f92992dd953: Field Service: Create (post-operation) for msdyn_workorder]
FieldServicePlugin: PluginLocal.Create, Depth: 1
FieldServicePlugin: PluginContext Start
FieldServicePlugin: MessageName: Create
FieldServicePlugin: PrimaryEntityName: msdyn_workorder
FieldServicePlugin: PrimaryEntityId: bcc85b69-8f60-e711-8103-e0071b6c3f11
FieldServicePlugin: SecondaryEntityName: none
FieldServicePlugin: Stage: 40
FieldServicePlugin: PreEntityImages.Count: 0
FieldServicePlugin: PostEntityImages.Count: 0
FieldServicePlugin: InputParameters: 
	Target = Microsoft.Xrm.Sdk.Entity
FieldServicePlugin: OutputParameters: 
	id = bcc85b69-8f60-e711-8103-e0071b6c3f11
FieldServicePlugin: SharedVariables: 
	DefaultsAddedFlag = True
	BpfInjectProcessAttributes = False
FieldServicePlugin: UserId: e1d6ad82-235b-e611-80ec-5065f38bf451
FieldServicePlugin: InitiatingUserID: e1d6ad82-235b-e611-80ec-5065f38bf451
FieldServicePlugin: IsolationMode: 1
FieldServicePlugin: Mode: 0
FieldServicePlugin: IsInTransaction: True
FieldServicePlugin: Depth: 1
FieldServicePlugin: IsExecutingOffline: False
FieldServicePlugin: Parent PluginContext Start
FieldServicePlugin: 		PluginContext Start
FieldServicePlugin: 		MessageName: Create
FieldServicePlugin: 		PrimaryEntityName: msdyn_workorder
FieldServicePlugin: 		PrimaryEntityId: bcc85b69-8f60-e711-8103-e0071b6c3f11
FieldServicePlugin: 		SecondaryEntityName: none
FieldServicePlugin: 		Stage: 30
FieldServicePlugin: 		PreEntityImages.Count: 0
FieldServicePlugin: 		PostEntityImages.Count: 0
FieldServicePlugin: 		InputParameters: 
	Target = Microsoft.Xrm.Sdk.Entity
	SuppressDuplicateDetection = False
FieldServicePlugin: 		OutputParameters: 
FieldServicePlugin: 		SharedVariables: 
	DefaultsAddedFlag = True
	BpfInjectProcessAttributes = False
	ChangedEntityTypes = System.Collections.Generic.Dictionary`2[System.String,System.String]
FieldServicePlugin: 		UserId: e1d6ad82-235b-e611-80ec-5065f38bf451
FieldServicePlugin: 		InitiatingUserID: e1d6ad82-235b-e611-80ec-5065f38bf451
FieldServicePlugin: 		IsolationMode: 1
FieldServicePlugin: 		Mode: 0
FieldServicePlugin: 		IsInTransaction: True
FieldServicePlugin: 		Depth: 1
FieldServicePlugin: 		IsExecutingOffline: False
FieldServicePlugin: 		PluginContext End
FieldServicePlugin: Parent PluginContext End
FieldServicePlugin: PluginContext End
FieldServicePlugin: PluginLocal.Create, Depth: 1
FieldServicePlugin: PluginLocal.Create, Depth: 1
FieldServicePlugin: InitializePlugin: local
FieldServicePlugin: ConfigurePluginFlagsSupportInternal()
FieldServicePlugin: CreateEntityOperation(msdyn_workorder)
FieldServicePlugin: Operation type: WorkOrderOperation
FieldServicePlugin: operation.Initialize()
FieldServicePlugin: InputEntity:
	
FieldServicePlugin: operation.Execute()
FieldServicePlugin: PluginStage: 40 MessageName: Create
FieldServicePlugin: Before calling message handler
FieldServicePlugin: After
FieldServicePlugin: AfterCreate
FieldServicePlugin: AfterCreateOrUpdate
FieldServicePlugin: PluginLocal.Create, Depth: 2
FieldServicePlugin: PluginLocal.Dispose, Depth: 2
FieldServicePlugin: PluginLocal.Dispose, Depth: 1
FieldServicePlugin: PluginLocal.Dispose, Depth: 1
FieldServicePlugin: 
Object reference not set to an instance of an object.

System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Object reference not set to an instance of an object. (Fault Detail is equal to Microsoft.Xrm.Sdk.OrganizationServiceFault).


FieldServicePlugin: PluginLocal.Dispose, Depth: 1

	
	[Microsoft.Dynamics.Fps: Microsoft.Dynamics.ScheduleCommon.Fps.FpsPlugin]
	[f64c55bc-7402-4bcb-bf7e-3490ed16b0d4: Microsoft Dynamics Fps: Create (pre-operation) for msdyn_resourcerequirement]
	FpsPlugin: PluginLocal.Create, Depth: 1
	FpsPlugin: PluginLocal.Create, Depth: 1
	FpsPlugin: PluginContext Start
	FpsPlugin: MessageName: Create
	FpsPlugin: PrimaryEntityName: msdyn_resourcerequirement
	FpsPlugin: PrimaryEntityId: f0c85b69-8f60-e711-8103-e0071b6c3f11
	FpsPlugin: SecondaryEntityName: none
	FpsPlugin: Stage: 20
	FpsPlugin: PreEntityImages.Count: 0
	FpsPlugin: PostEntityImages.Count: 0
	FpsPlugin: InputParameters: 
		Target = Microsoft.Xrm.Sdk.Entity
	FpsPlugin: OutputParameters: 
	FpsPlugin: SharedVariables: 
		DefaultsAddedFlag = True
	FpsPlugin: UserId: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: InitiatingUserID: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: IsolationMode: 1
	FpsPlugin: Mode: 0
	FpsPlugin: IsInTransaction: True
	FpsPlugin: Depth: 2
	FpsPlugin: IsExecutingOffline: False
	FpsPlugin: Parent PluginContext Start
	FpsPlugin: 		PluginContext Start
	FpsPlugin: 		MessageName: Create
	FpsPlugin: 		PrimaryEntityName: msdyn_resourcerequirement
	FpsPlugin: 		PrimaryEntityId: f0c85b69-8f60-e711-8103-e0071b6c3f11
	FpsPlugin: 		SecondaryEntityName: none
	FpsPlugin: 		Stage: 30
	FpsPlugin: 		PreEntityImages.Count: 0
	FpsPlugin: 		PostEntityImages.Count: 0
	FpsPlugin: 		InputParameters: 
		Target = Microsoft.Xrm.Sdk.Entity
	FpsPlugin: 		OutputParameters: 
	FpsPlugin: 		SharedVariables: 
		DefaultsAddedFlag = True
		FieldServiceContext.ResourceRequirement_DisablePrimaryCheckValidation = True
	FpsPlugin: 		UserId: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: 		InitiatingUserID: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: 		IsolationMode: 1
	FpsPlugin: 		Mode: 0
	FpsPlugin: 		IsInTransaction: True
	FpsPlugin: 		Depth: 2
	FpsPlugin: 		IsExecutingOffline: False
	FpsPlugin: 		Parent PluginContext Start
	FpsPlugin: 				PluginContext Start
	FpsPlugin: 				MessageName: Create
	FpsPlugin: 				PrimaryEntityName: msdyn_workorder
	FpsPlugin: 				PrimaryEntityId: bcc85b69-8f60-e711-8103-e0071b6c3f11
	FpsPlugin: 				SecondaryEntityName: none
	FpsPlugin: 				Stage: 40
	FpsPlugin: 				PreEntityImages.Count: 0
	FpsPlugin: 				PostEntityImages.Count: 0
	FpsPlugin: 				InputParameters: 
		Target = Microsoft.Xrm.Sdk.Entity
	FpsPlugin: 				OutputParameters: 
		id = bcc85b69-8f60-e711-8103-e0071b6c3f11
	FpsPlugin: 				SharedVariables: 
		DefaultsAddedFlag = True
		BpfInjectProcessAttributes = False
	FpsPlugin: 				UserId: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: 				InitiatingUserID: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: 				IsolationMode: 1
	FpsPlugin: 				Mode: 0
	FpsPlugin: 				IsInTransaction: True
	FpsPlugin: 				Depth: 2
	FpsPlugin: 				IsExecutingOffline: False
	FpsPlugin: 				Parent PluginContext Start
	FpsPlugin: 						PluginContext Start
	FpsPlugin: 						MessageName: Create
	FpsPlugin: 						PrimaryEntityName: msdyn_workorder
	FpsPlugin: 						PrimaryEntityId: bcc85b69-8f60-e711-8103-e0071b6c3f11
	FpsPlugin: 						SecondaryEntityName: none
	FpsPlugin: 						Stage: 30
	FpsPlugin: 						PreEntityImages.Count: 0
	FpsPlugin: 						PostEntityImages.Count: 0
	FpsPlugin: 						InputParameters: 
		Target = Microsoft.Xrm.Sdk.Entity
		SuppressDuplicateDetection = False
	FpsPlugin: 						OutputParameters: 
	FpsPlugin: 						SharedVariables: 
		DefaultsAddedFlag = True
		BpfInjectProcessAttributes = False
		ChangedEntityTypes = System.Collections.Generic.Dictionary`2[System.String,System.String]
	FpsPlugin: 						UserId: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: 						InitiatingUserID: e1d6ad82-235b-e611-80ec-5065f38bf451
	FpsPlugin: 						IsolationMode: 1
	FpsPlugin: 						Mode: 0
	FpsPlugin: 						IsInTransaction: True
	FpsPlugin: 						Depth: 2
	FpsPlugin: 						IsExecutingOffline: False
	FpsPlugin: 						PluginContext End
	FpsPlugin: 				Parent PluginContext End
	FpsPlugin: 				PluginContext End
	FpsPlugin: 		Parent PluginContext End
	FpsPlugin: 		PluginContext End
	FpsPlugin: Parent PluginContext End
	FpsPlugin: PluginContext End
	FpsPlugin: PluginLocal.Create, Depth: 1
	FpsPlugin: InitializePlugin: local
	FpsPlugin: ConfigurePluginFlagsSupportInternal()
	FpsPlugin: CreateEntityOperation(msdyn_resourcerequirement)
	FpsPlugin: Operation type: ResourceRequirementOperation
	FpsPlugin: operation.Initialize()
	FpsPlugin: InputEntity:
		msdyn_isprimary = True
		owningbusinessunit = f654a7bf-fc42-e611-80ea-5065f38bf341_businessunit[]
		modifiedonbehalfby = 
		msdyn_allocationmethod = 192350000
		statecode = 0
		statuscode = 1
		createdby = e1d6ad82-235b-e611-80ec-5065f38bf451_systemuser[]
		ownerid = e1d6ad82-235b-e611-80ec-5065f38bf451_systemuser[]
		modifiedon = 7/4/2017 8:04:40 AM
		msdyn_resourcerequirementid = f0c85b69-8f60-e711-8103-e0071b6c3f11
		owninguser = e1d6ad82-235b-e611-80ec-5065f38bf451_systemuser[]
		modifiedby = e1d6ad82-235b-e611-80ec-5065f38bf451_systemuser[]
		msdyn_priority = 309a546a-e1f0-e611-80f9-5065f38a5a31_msdyn_priority[]
		msdyn_worklocation = 690970000
		createdon = 7/4/2017 8:04:40 AM
		msdyn_workorder = bcc85b69-8f60-e711-8103-e0071b6c3f11_msdyn_workorder[]
	FpsPlugin: operation.Execute()
	FpsPlugin: PluginStage: 20 MessageName: Create
	FpsPlugin: Before calling message handler
	FpsPlugin: Before
	FpsPlugin: BeforeCreate
	FpsPlugin: BeforeCreateOrUpdate
	FpsPlugin: BookingSetupMetadata: Cache miss for 2 BookingSetupMetadataDB records
	FpsPlugin: CrmMetadataCache: REQUEST [108]20352491!07/04/2017 07:35:55: 
	FpsPlugin: CrmMetadataCache: RESPONSE [108]: bookingstatus: attribs: 1, relationships:0. bookableresource: attribs: 1, relationships:0. bookableresourcebooking: attribs: 2, relationships:0
	FpsPlugin: PluginLocal.Dispose, Depth: 1
	FpsPlugin: 
	Object reference not set to an instance of an object.
	
	System.NullReferenceException: Object reference not set to an instance of an object.
	   at Microsoft.Dynamics.ScheduleCommon.FpsCommon.CrmMetadataCache.ProcessResponse(RetrieveMetadataChangesResponse changes)
	   at Microsoft.Dynamics.ScheduleCommon.FpsCommon.CrmMetadataCache.LoadMetadataInternal(Boolean expiredReload, CrmEntityName[] entities)
	   at Microsoft.Dynamics.ScheduleCommon.FpsCommon.CrmMetadataCache.Get[T](Func`1 getter, Func`1 loader)
	   at Microsoft.Dynamics.ScheduleCommon.Fps.BookingSetupMetadata.GetMetadataRecords(IOrganizationService service, Boolean activeOnly)
	   at Microsoft.Dynamics.ScheduleCommon.Fps.Operations.ResourceRequirementOperation.get_BookingSetupMetadata()
	   at Microsoft.Dynamics.ScheduleCommon.Fps.Operations.ResourceRequirementOperation.SetBookingSetupMetadataField()
	   at Microsoft.Dynamics.ScheduleCommon.Fps.Operations.ResourceRequirementOperation.BeforeCreateOrUpdate()
	   at FieldOne.PluginCommon.Operation`1.HandleMessage()
	   at FieldOne.PluginCommon.Operation`1.Execute()
	   at FieldOne.PluginCommon.FosPluginBase.ExecutePlugin(ITracingService tracingService, IPluginExecutionContext pluginContext, IOrganizationServiceFactory serviceFactory)
	   at Microsoft.Dynamics.ScheduleCommon.Fps.FpsPlugin.ExecutePlugin(ITracingService tracingService, IPluginExecutionContext pluginContext, IOrganizationServiceFactory serviceFactory)
	   at FieldOne.PluginCommon.FosPluginBase.Execute(IServiceProvider serviceProvider)
	
	
	FpsPlugin: PluginLocal.Dispose, Depth: 1
	FpsPlugin: PluginLocal.Dispose, Depth: 1
	

</TraceText>
</OrganizationServiceFault>


*This post is locked for comments

I have the same question (0)
  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    There might be a few things that could help:

    • It could be a fault with the latest Field Service Solution and you might have to contact Microsoft Support to solve the issue
    • You could check the plugin registration and check if there is any strange plugins that fire on create of a Work Order or Resource Requirement, this could effect the out of the box plugins.

    The error is trying to read a field but that field is empty and is throwing the error.

  • Loic Orue Profile Picture
    Loic Orue 927 on at

    Hi Thomas, thanks for the imput,

    I allready contacted Microsoft Support since we have multiple issues with the Field Service Solution but they haven't been able to solve any of them.

    I tried deactivating the SDK Message Processing Steps related to Ressource Requirement and I was able to bypass the error:

    SDK.jpg

    This caused my Resource Requirements to be created with missing fields.

    I'll try to re-enable them one by one until I get the error again I guess...

  • Loic Orue Profile Picture
    Loic Orue 927 on at

    Update:

    I disabled the SDK Message Processing Steps for :

    • Microsoft Dynamics Fps: Create (pre-operation) for msdyn_resourcerequirement
    • Microsoft Dynamics Fps: Update (pre-operation) for msdyn_resourcerequirement

    The first one unblocked me when I create the Resource Requirement, the second on unblocks me when I attempt to Update the Resource requirement.

    I'm partially unblocked at this point, I can create Work Orders and I can load the missing information (name and duration) through a workflow if needed.

    One issue still remains, the Scheduling Board can't be opened:

    scheduling.jpg

    Will update if I find a solution...

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    Do you still have Resource Requirements with missing fields in the system? Maybe you can bulk update them with values to stop the Schedule Board from crashing.

  • Loic Orue Profile Picture
    Loic Orue 927 on at

    While trying to update:

    FpsPlugin: BookingSetupMetadata: Cache miss for 2 BookingSetupMetadataDB records

    Looks like a Cache issue.

    I disabled the Plugin and updated the Ressource Requirement but still no luck to open the Scheduling Board..

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    If its a cache issue, maybe try and full refresh the browser you are on. Also try different browsers as well.

  • MarcoBatti Profile Picture
    MarcoBatti on at

    I have the same error please help us

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I fixed this by creating a backup of the crm organization via

    port.crm4.dynamics.com/.../Index.aspx

    and immediatelty restored it afterwards.

    This is everything we have in case of "reboot the crm server" in CRM online world.

    But first of all whats the cause of this issue? For us it was caused by deactivating some of the default "bookingstatus" entries.

    If you have a closer look at the log file you see the problem occurs when the "msdyn_resourcerequirement" for "msdyn_workorder" is created and there is something traced according to caches and "bookingstatus".

    FpsPlugin: operation.Execute()
	FpsPlugin: PluginStage: 20 MessageName: Create
	FpsPlugin: Before calling message handler
	FpsPlugin: Before
	FpsPlugin: BeforeCreate
	FpsPlugin: BeforeCreateOrUpdate
	FpsPlugin: BookingSetupMetadata: Cache miss for 2 BookingSetupMetadataDB records
	FpsPlugin: CrmMetadataCache: REQUEST [108]20352491!07/04/2017 07:35:55: 
	FpsPlugin: CrmMetadataCache: RESPONSE [108]: bookingstatus: attribs: 1, relationships:0. bookableresource: attribs: 1, relationships:0. bookableresourcebooking: attribs: 2, relationships:0
	FpsPlugin: PluginLocal.Dispose, Depth: 1
	FpsPlugin: 
	Object reference not set to an instance of an object.


    Since I found out that simply reactivating the deactivated entries of "bookingstatus" doesn't fix the problem I thought about a way to reset that cache thing. Luckily backup/restore did the trick here :-)

  • Loic Orue Profile Picture
    Loic Orue 927 on at

    Hi Martin,

    May I know if you encountered the issue again after performing a backup/restore?

    In our case, if I make a single change to a Workflow based on the Work Order Entity, it's game over until the next day.

    It's probably worth noting that prior to setting up Field Service, I removed the Booking Status in PROD to push the ones from DEV (so that they have the same GUID and I don't have to reactivate Workflows every time I push them from DEV).

    I'll forward the bookingstatus information to the support engineer, try a backup/restore next time it happens, and keep the thread updated when they hopefully fix the issue!

  • Community Member Profile Picture
    Community Member on at

    Hi, the issue is totally gone for us. Sadly products like FS are poorly documented by MS and the solution itself doesn't really prevent misconfigurations. So it is a lot of trial and error :-(

    How did you push the bookingstatus entries from dev to prod? Did you use the ConfigurationMigration-Tool from the SDK? Excel export/import might not be the best bet here.

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