Implementation of Dynamics 365 Customer Service

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I hope this message finds you well. My name is Sankar G Nair, and I am the Program Manager at OTS, overseeing our BPO and Development division in Kochi, India, for a US-based Product company.

We are in the process of establishing a call center for Product Support, with plans to have 5 agents working in the USA and 5 in India. During my research, I discovered that Dynamics 365 Customer Service is available in India and can be seamlessly integrated with Microsoft Teams to serve as an Omni Channel call center solution.

I am eager to connect with professionals who specialize in implementing Dynamics 365 Customer Service in India. If possible, could you provide contact numbers or email addresses of individuals or teams familiar with this integration? Your assistance in this matter would be greatly appreciated.

Thank you for your time and support.

Best Regards,
Sankar G Nair
Program Manager
OTS

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Leah Ju Microsoft Employee on at

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Implementation of Dynamics 365 Customer Service

Hi Partner,

I look forward to your finding the right person soon!

Until then, you can read Microsoft documentation about omnichannel:

--Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

https://learn.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel

https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-microsoft-teams?tabs=customerserviceadmincenter

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