web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)
Under review by Community Managers

Under review

Thank you for your post! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Failed to get priv user group information

Posted on by 3
Hi,

I am trying to fix very old CRM 2011 environment. It doesn't at least from 2017.
CRM is not accessible.
 
CRM Server: CRMVersion: 5.0.9900.1060/ CRM 2011 Rollup 13, Windows Server 2012R2, no ADFS.
On the CRM Server I enabled tracing and in CrmAsyncService log I get error messages:
 
 
Failed to get priv user group information. k = f217f722-1d9e-4525-8454-7c1acb7bc0d9
privUserGroupId: 66efdd72-3b68-4cd9-b1d9-18d9b20effc1,
localSystemAdGuid: 00000000-0000-0000-0000-000000000000,

  
In SQL Organizations ID is:
"XXX CRM" F217F722-1D9E-4525-8454-7C1ACB7BC0D9
 
Current CRM configuration is SQL:
ReportingGroupName SqlAccessGroupName PrivReportingGroupName
xxxx01\ReportingGroup
{1e77d667-bae1-407e-a101-43c045284f25}
xxxx01\SQLAccessGroup
{1e77d667-bae1-407e-a101-43c045284f25}
xxxx01\PrivReportingGroup
{1e77d667-bae1-407e-a101-43c045284f25}
 
From AD I can get:
Get-ADGroup Name -like "PrivUserGroup {1e77d667-bae1-407e-a101-43c045284f25}"

 
 
For me everything looks correct and as expected.
 
PrivUserGroup {1e77d667-bae1-407e-a101-43c045284f25}
Corresponds to AD Object Guid 66efdd72-3b68-4cd9-b1d9-18d9b20effc1
 
PrivUserGroup {1e77d667-bae1-407e-a101-43c045284f25}
Includes CRM Service account.
 
Would you please advise what is wrong and  why I get  "Failed to get priv user group information"
 

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans