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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Dynamics365 - Business...
Small and medium business | Business Central, N...
Answered

Dynamics365 - Business Central - Mobile - App

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Posted on by SÖ-17061501-0 230
Hello Dear community,
 
I have got a problem with Dynamics365 Mobile App. 
 
A customer told us that he is getting an error when he does try to print a Report. 
I have tried to print the report however i am getting an error to. 
 
The error is something like:
 
"There was an Error during the Download of the File!"
 
Is it possible that there is a bug in the app?
 
Thanks in Advance for incoming messages!
 
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Sagar Dangar, MCP Profile Picture
    Sagar Dangar, MCP 783 Super User 2025 Season 2 on at
    Dynamics365 - Business Central - Mobile - App
    Hi,
     
    This is known issue in Android mobile but not in Apple devices.
     
    Please contact Microsoft support
  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 11,095 Super User 2025 Season 2 on at
    Dynamics365 - Business Central - Mobile - App

    Maybe this will help point you in the right direction.

     

    The error "There was an error during the download of the file!" on the Business Central mobile app usually happens when:

     

    •  

      The report is trying to open or download a PDF and the mobile app/browser blocks the download.


    •  

      The report uses a Word layout or Print Preview, which may not be fully supported on mobile.



      •  
     

    Suggestions:

     

    1.  

      Try using the "Send to Email" option instead of direct printing.


    2.  

      Test the same report in mobile browser (not app) — see if it works there.


    3.  

      If it’s a custom report, check for SAVEAS or DOWNLOAD calls — these often fail on mobile.



      4.  
     

    If the issue persists across multiple environments, it could be a known app limitation or bug, and you should raise it via Microsoft support.

     

    Mark below checkbox to make this answer Verified if it helps you.

  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 23,590 Most Valuable Professional on at
    Dynamics365 - Business Central - Mobile - App

    Hi, good day
    I hope this can help you, and give you some hints.

    Report Preview or PDF download not working in Business Central App

    Best Regards
    Gerardo

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 93,222 Super User 2025 Season 2 on at
    Dynamics365 - Business Central - Mobile - App
    Hi, This is a known issue that Microsoft is working on resolving.
     
    Thanks.
    ZHU

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