Have posted this in Dynamics 365 Enterprise forum and thought might also try my luck here. More rods in the water more chance I will catch fish!
We have a problem after the overnight upgrade to Service Update 3 (8.2.1.0207)
When re-assigning a case it doesn't change the owner. This was not an issue until overnight.
Looks like Service Update 3 (8.2.1.0207) has created a bug where cases can not be re-assigned.
We have tried re-assigning cases using the following methods and none work.
1. Use "Assign" in tool bar (Doesn't work)
2. Change the owner manually from within the case (Doesn't work)
*This post is locked for comments
I have the same question (0)
