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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to assign Case ...
Microsoft Dynamics CRM (Archived)

Unable to assign Case after update to 8.2.1.0207 (Service Update 3)

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Posted on by George Rizk 7

Have posted this in Dynamics 365 Enterprise forum and thought might also try my luck here. More rods in the water more chance I will catch fish!

We have a problem after the overnight upgrade to Service Update 3 (8.2.1.0207)

When re-assigning a case it doesn't change the owner. This was not an issue until overnight.

Looks like Service Update 3 (8.2.1.0207) has created a bug where cases can not be re-assigned.

We have tried re-assigning cases using the following methods and none work.

1. Use "Assign" in tool bar (Doesn't work)

2. Change the owner manually from within the case (Doesn't work)

*This post is locked for comments

  • George Rizk Profile Picture
    George Rizk 7 on at
    RE: Unable to assign Case after update to 8.2.1.0207 (Service Update 3)

    Hi Andreas,

    Being in Australia and the time zone we where in I suspect everyone else will see this bug as there systems upgrade to 8.2.1.207

    Won't be long before MS catches onto this one.

  • Suggested answer
    Andreas Cieslik Profile Picture
    Andreas Cieslik 9,267 on at
    RE: Unable to assign Case after update to 8.2.1.0207 (Service Update 3)

    Do you have any custom workflows, plugins or business process flows based on cases that could fail due to the update?

    Otherwise I would raise a ticket with MS.

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