Delete mails when assigned by mail router?

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Posted on by ThomasO

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Hi there,

I'm wondering how I can achieve that mails will be deleted in a mail account when they have been inserted into CRM by the email router!? The only way I've found so far is to use forwarding, but this is not really an ideal solutions in my case.

Regards,

Thomas

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Carsten Groth mscrm 2,085 on at

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You can edit the Microsoft.Crm.Tools.EmailAgent.Xml File and set <DeleteEMail>true</<DeleteEMail>

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ThomasO 620 on at

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Perfect, I wasn't aware of this file. But it still doesn't work. I've changed the settings and restartet the router. Mail is still available in mail account. Do I have to do something else?

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Carsten Groth mscrm 2,085 on at

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It should work. Does the E-Mail Router account has full access to the postoffice-box?

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ThomasO 620 on at

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I've double checked by logging in with the router account to Outlook web app, switched to the box and deleted a mail. This all is working fine. Also I'll check the events while sending a test mail and no errors are shown. Mail gets assigned, but not deleted.

Any idea?

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ThomasO 620 on at

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Ok, I've found the reason. When I set the parameters and restart the router it resets my settings to "false". Problem is: I don't know why.

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ThomasO 620 on at

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I've researched a bit on the web and it seems these settings are only valid for forwarding mail boxes and therefore will be reset after router restarts and validates the XML file.

I there no way to delete mails for "regular" mail accounts?

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ThomasO 620 on at

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Ok, there isn't as I found out.

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Thomas Rath 665 on at

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I just want to post an update to this thread. I'm experiencing the exact same problem. The really strange thing is that if you change the DeleteEmails parameter to true in the Microsoft.Crm.Tools.EmailAgent.xml file and DONT restart the e-mail router service the tracked e-mails actually are deleted from the tracked mail box. As soon as you restart the e-mail router service the configuration is reset back to false in the file and the router stops deleting the tracked e-mails.

In other words, the functionality actually works (not only for forwarding mail boxes) if you can avoid restarting the service. In real life you properly can't and it's a hassle to always have to remember to change the configuration file after the restart. WHYYY MS... WHYYY?? buh huh.

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Community Member on at

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Please stop the email router servie.

2) Change the following field in EmailAgent.xml

deploymentId= Manual

DeleteEmails = True

3) Save the file and Restart the service

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Gareth.Cheyne on at

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You seem to know about this email router, are you able to offer any guidance on my post.

https://community.dynamics.com/crm/f/117/t/177462

Thanks.

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