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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / SLA status mismatch
Microsoft Dynamics CRM (Archived)

SLA status mismatch

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Posted on by AKSHAY AURADKAR B 203

Hello Experts 

I have 3 different SLA items in which the timer should start according to the condition

but the issue I am facing is 3 sla are adding and output is total of all 3 days kindly help 

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  • gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Akshay ,

    Can you please share more details of the SLA items , seems  you are not configured correct condition in the SLA items. Have a look below thread  -

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/299186/enhanced-sla

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