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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Sales return for Expir...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Sales return for Expired Products

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Posted on by mahmoud_algindy 285

Dear experts,

I am working with a customer implementing Dynamics F&O and the customer is selling medicine that has expiry dates, sometimes we go products from our customers but these products already passed the expiry date.

Dynamics 365 F&O preventing the Sales return for Expired products / Items.

Did someone has any solution for that, or clarification if my questions is incorrect?

Thank you all

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  • Suggested answer
    Danny Bilodeau Profile Picture
    Danny Bilodeau 4,934 Super User 2026 Season 1 on at

    Hello Mahmoud,

    If items batch are expired, we would not normally want them back.  Normally, the after sales personnel would talk to the customer to find out about he item and batch.  If they wabt to credit the customer for an expeired batch, they would create return order and assign a <Credit Only> Disposition Code on the Sales Line (see below) so that nothing will be expected in the warehouse.  Then basically tell the customer: "we will credit you for these item, please destroy the items and no need to send them back to us."

    pastedimage1648491187635v1.png

    If you want to physically received the expired goods, you would probably have to work around the system limitations (eg receiving a different dummy unsaleable item that you would either dispose or rework)  

  • mahmoud_algindy Profile Picture
    mahmoud_algindy 285 on at

    Thanks so much, Danny,

    You are right in the example you provide.

    But, I will receive the expired Items from the Customer as I will return them to the Supplier from which I've purchased from.

    We should get the Items before they expire but the current business is very flexible due to the nature of the relations with Suppliers.

    Thanks, please advise.

  • Danny Bilodeau Profile Picture
    Danny Bilodeau 4,934 Super User 2026 Season 1 on at

    Hello again Mahmoud,

    Can you validate that the sequence of events is as follows (broad strokes):

    1) Customer calls and wants to return an item that will soon expire

    2) RMA issued and customer returns the item

    3) Item received before end of expiry date

    4) Following reception, we create Purchase Return

    5) Between the time of reception and shipment to original vendor, the item expires.

    Is that about right?  Which transaction is being blocked by expiry date? Receiving the Sales Return, shipping the Purchase Return or something else?

    Regards,

    Danny

  • mahmoud_algindy Profile Picture
    mahmoud_algindy 285 on at

    Thank you, Danny,

    The main issue is a business issue, they should not accept expired items, but because it's a sub-agent for the manufacturer they have to accept it as a force by both customer & manufacturer.

    The current solution

  • Suggested answer
    Danny Bilodeau Profile Picture
    Danny Bilodeau 4,934 Super User 2026 Season 1 on at

    Hi Mahmoud,

    The process required by your customer is supported in D365 F&O.  Could you identify where in the process you are blocked?  Are you getting an error message?

    I tested Return Orders with an item batch that expired in 2019. I was able to receive it with RF mobile in a Warehouse Management enabled warehouse and using Registration in a non-Warehouse management enabled warehouse.  The system did not block the creation of the Return Order using expired batch or the receipt of the item with expired batch.  

    Regards,

    Danny

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