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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Emails from BC are not...
Small and medium business | Business Central, N...
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Emails from BC are not being delivered

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Posted on by Tricon916 24
We have recently setup emailing invoices from BC and are having tons of issues with our customers not receiving them. We receive them internally, but most of our customers don't even get them in their inbox. We are sending through connected 365 accounts and I have a feeling there's a problem with DKIM or SPF records missing in our DNS or BC setup. I see how to do this with Dynamics, but I can't find anything on how to work through this on BC. Any pointers? Can I use the same SPF record as dynamics for BC as listed here?

https://support.powerdmarc.com/support/solutions/articles/60000706298-how-to-set-up-spf-for-microsoft-dynamics-365-
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
  • RustyAustralis Profile Picture
    RustyAustralis 200 on at
    Emails from BC are not being delivered
    This really doesn’t have anything to do with BC. You need to follow the instructions depending on who is hosting your domain and Microsoft itself if you are using Exhange Online. There is never any guarantee even if you do this but it greatly improves your odds. But if you use that email for sending out mass mails then you may still have issues. There are some good providers out there who can analyse and report on mail deliver ability. 
  • Tricon916 Profile Picture
    Tricon916 24 on at
    Emails from BC are not being delivered
    @YUN_ZHU 
     
    That doesn't really help to be honest, because we aren't having issues with sending them. They are being sent, but they are being flagged by all of our customers spam filters I'm guessing because we don't have SPF or MX records setup? I'm not really sure how to preempt the issue other than trying to play whack a mole with our customer's IT departments in whitelisting our addresses, which is a nightmare.
  • YUN ZHU Profile Picture
    YUN ZHU 79,326 Super User 2025 Season 1 on at
    Emails from BC are not being delivered
    Unfortunately, as far as I know SPF cannot be set up in BC.
    In addition, generally, you can check the problem of sending emails in BC in the two pages below.
     
    Hope this helps.
    Thanks.
    ZHU

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