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Supply chain | Supply Chain Management, Commerce
Suggested answer

How to update automatically serial number on sales return order

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Posted on by 5

Hi

When I try to create a sales return order doing the following steps:

Select the original sales order to reverse the lines, filtering for sales order number or invoice number.

Choose in the section below the line or multiple lines to reverse

pastedimage1673961186104v1.png

pastedimage1673961199076v2.png

The original serial number related to the original sale order and invoice is not retrieved automatically into the return order lines

Is there the possibility to retrieve the original serial number without the obligation of having to enter the original serial one by one by hand?

I have the same question (0)
  • Suggested answer
    saurabh bharti Profile Picture
    15,039 Moderator on at
    RE: How to update automatically serial number on sales return order

    Did you try pick or registration process on line > Update button r inventory button?

  • Automatic serial number on sales return order Profile Picture
    5 on at
    RE: How to update automatically serial number on sales return order

    Yes, 

    the registration process on line works, but if we have to reverse for example 200 units, I have to enter manually serial number one by one. Do you have a suggestion to upload massevly the serial number?

    [quote user="Automatic serial number on sales return order"]

    Hi

    When I try to create a sales return order doing the following steps:

    Select the original sales order to reverse the lines, filtering for sales order number or invoice number.

    Choose in the section below the line or multiple lines to reverse

    pastedimage1673961186104v1.png

    pastedimage1673961199076v2.png

    The original serial number related to the original sale order and invoice is not retrieved automatically into the return order lines

    Is there the possibility to retrieve the original serial number without the obligation of having to enter the original serial one by one by hand?

    [/quote]

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