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I am using CRM online. I am could successfully configure the email service profile and and could see the test run was successful, in the configuration, i have set the incoming email to server side sync and for others i have set none. nowwhile tracking email, I am getting error message "Email Server Error Code: Exchange server returned UnknownIncomingEmailIntegrationError -2147220891 exception"
can anyone help what could be reason for this issue?
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Hi Prabodh Tapke,
Check that the owner of the mailbox has been assigned roles. The owner of the mailbox not having the correct roles usually causes the UnknownIncomingEmailIntegrationError -2147220891 exception.
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