Single or Bulk SMS options in CRM 2016

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Posted on by NoEtymology

Hello,

Can you please help me with information on whether I can send single or bulk sms from CRM. I am trying to research on this however I came across one article that says Microsoft has discontinued SMS service for CRM. Some articles say that it is now a part of Microsoft Dynamics Marketing. However I am unable to find any detailed information. All the articles I am trying to open up are redirecting me to this link which is providing little information: https://www.microsoft.com/en-us/dynamics/marketing-customer-center/get-started-with-microsoft-dynamics-marketing.aspx

What are my options to shoot SMS to customers from CRM. Any help would be appreciated.

Thank you.

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Mahendar Pal 45,095 on at

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Hi,

There is no out of the box feature in Dynamics CRM to send SMS, but you can do custom development to implement your requirements, but this feature is available on Dynamics Marketing, so if you want to have this features in CRM you can buy some addon or do development.

Hope it will help.

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NoEtymology on at

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Thank you. I am looking for more and detailed information. Even if it can be done via Microsoft Dynamics Marketing then how? There should be some articles published by Microsoft on this. However none of the articles are opening. As I mentioned above all links are being redirected to a generic Get-Started link. I am confident this can be done either OOB or through customization of CRM, without buying a third party addon. And I am ok with paying to mobile network provider for the shortcode and SMS charges.

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Mahendar Pal 45,095 on at

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I hope you are aware of Microsoft Dynamics Marketing is out of market now, AFAIK no more sales after Dynamics 365 released, so if you have already Dynamics Marketing product use to your SMS requirement (this should help you https://youtu.be/1oTMSb7QbxE)

Hope it will help.

Thanks

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sandeepstw 4,601 on at

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Hi,

Please check this article-

community.dynamics.com/.../160926

Thanks,

Sandeep

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Community Member on at

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The best approach would be to fetch or export the data from CRM and send your messages via SMS Gateway (recommending TelQ Telecom in this case due to good quality). You can either integrate via API or send your campaign via user interface without any integration needed.

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Community Member on at

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Hello NoEtymology. A renowned name in the industry of text message marketing - ExpertTexting is customer's first pick for sending bulk SMS. Now send text messages with high throughput and enjoy the global reach to streamline communications. Get your Free Trial now and foster your relationship with your potential customers. ExpertTexting, a platform that has been providing its SMS API for high volume Bulk SMS messages.

www.experttexting.com/.../crm

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David Cabaniuk on at

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Hi - You can use TxtSync to quickly and easily send personailsed bulk SMS from a Dynamics Marketing List. Each message is tracked and if you have included web links and images in your message TxtSync to track the click throughs.

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