Error Message on Payment Journal says look at Fact box for error message, but there is no Error Message?

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Posted on by KemiBello

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When I try and Export the Payment file to create a vendor remittance I get the message below :

The file export has one or more errors.

For each line to be exported, resolve the errors displayed to the right and then try to export again.

I cannot generate the eft file with out doing this action. Has anyone ran into this before

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Kemi,

On your Payment Journal, there should be a Fact Box visible that looks like this. You might need to Personalize to add it back. If you click Personalize it should show grayed out so click Red downarrow to Show.

Thanks,

Steve

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KemiBello 105 on at

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Hi Steven,

Yes that is there already. The problem is that there is no message showing up in the fact box in the Payment File Error section you showed above.

Thanks

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KemiBello 105 on at

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I should mention that There is NO error appearing in the fact box under the payment file error pane.

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KemiBello 105 on at

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The batch had some type of Cache on it. Deleted the batch and made a new one. fixed error. RESOLVED

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Marco Mels on at

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Thank you for sharing this final solution! This really helps others!

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ClementScanty 19 on at

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I have the same issue and its not a cache issue, its consistent, I have cleared browser cache installed Edge update closed browser restarted tried incognito mode, nothing clears the generic error message of "The file export has one or more errors. For each line to be exported, resolve the errors displayed to the right and then try to export again" .when I try Preview Posting i get an error message of "Check Exported must be equal to 'Yes' in Gen. Journal Line: Journal Template Name=PAYMENT, Journal Batch Name=ACH, Line No.=60000. Current value is 'No'." This is accurate error because Posting can not be completed until the Export process is done and that flag is set by export process. There are no other errors present on any line in the batch, none are red and we have clicked each line one by one and there are no errors listed for any line in the Payment File Errors section.

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