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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / w3wp: the server is no...
Microsoft Dynamics CRM (Archived)

w3wp: the server is not operational?

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Posted on by Community Member

Hello - The CRM implementation I was working on was working in prod a few days ago but now it's returning an "unexpected error." I've included the error written to the Windows Application log below. We already tried the PreferredDc solution that seems to have worked for a lot of other people. However, it's not working for us. Can you make any recommendations on next steps?

============================================================

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 8/16/2013 6:08:32 PM
Event time (UTC): 8/17/2013 1:08:32 AM
Event ID: 78fd6c1c783842879deb76918c46a83c
Event sequence: 823
Event occurrence: 3
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/ROOT-1-130211749785727500
Trust level: Full
Application Virtual Path: /
Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
Machine name: MSRC-CRM-PROD1

Process information:
Process ID: 3512
Process name: w3wp.exe
Account name: MYDOMAIN\SRCAUTO

Exception information:
Exception type: COMException
Exception message: The server is not operational.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_NativeObject()
at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object[] args)
at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)



Request information:
Request URL: http://msrc-crm-prod1/MSRC/default.aspx
Request path: /MSRC/default.aspx
User host address: fe80::3963:c395:c7f0:3151/
User: MYDOMAIN\v-ancicc
Is authenticated: True
Authentication Type: Negotiate
Thread account name: MYDOMAIN\SRCAUTO

Thread information:
Thread ID: 10
Thread account name: MYDOMAIN\SRCAUTO
Is impersonating: False
Stack trace: at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_NativeObject()
at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object[] args)
at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)


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  • Verified answer
    ScottDurow Profile Picture
    ScottDurow 21 on at
    RE: w3wp: the server is not operational?

    Both these tools could be used - I suggest you let your Network experts look into it and then get back to us if that doesn't give you any further pointers!

    Cheers,

    Scott

  • Community Member Profile Picture
    Community Member on at
    RE: w3wp: the server is not operational?

    "This can happen when your Domain Controller is not browsable/reachable from your CRM Server."

    We were able to ping the DC via the  cmd prompt on the windows server on which the CRM implementation resides.  Does this address your point above?

    Some info about our environment.  Whenever the server is rebooted it connects to a different AD server.

    I'm not aware of any changes that have been made to firewall or DC settings.  AFAIK, the server was working one day but then broken the next, with the error details I provided in my original post.  Are there any particular firewall or DC settings I should check for, that could potentially be related to this issue?

    I've rebooted the CRM server several times.  As far as rebooting the DC, the server connects to a different DC every time it reboots, and the DC infrastructure is maintained by a different operational group.  We're going to have an AD specialist take a look at the issue on Monday.  

    I've never used netdiag because I'm mainly a software guy, not really a server admin.  I did a quick google on netdiag and I saw related search info for dcdiag.  What's the difference between these 2 tools?  Should I try both of these tools in order to troubleshoot this issue?

  • Verified answer
    ScottDurow Profile Picture
    ScottDurow 21 on at
    RE: w3wp: the server is not operational?

    Hi,

    This can happen when your Domain Controller is not browsable/reachable from your CRM Server. Have you made any changes to the DC or the firewall settings?

    Try re-booting both the DC and the CRM server. If that does not fix it, try using netdiag (support.microsoft.com/.../321708) to check the domain membership.

    hth,

    Scott

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