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Cant access my work dynamics site

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Posted on by FS-12091633-0 Microsoft Employee

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rebooting my laptop, logging from home, or from a cafe or via hotspot are all giving the same issue when trying to access Microsoft Dynamics 365..

Access Restricted: IP Address Not Allowed

Sorry, you can't access this resource because your IP address is blocked. Please contact your Power Platform administrator for more information. You can close the tab now.

Troubleshoot user sign in issues

Error Code: ipAddressNotInSpecifiedRange
Timestamp: 9/12/2025 5:37:32 PM UTC
Service Request Id: 12428ee4-c8b4-472c-94a7-0c7978904ee8

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Dynamics 365 general

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André Arnaud de Cal... 305,301 Super User 2026 Season 1 on at

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Hi,

Access restriction based on locations (IP addresses) are managed by system administrators in your organization. You should reach out to your IT team internally in case you need access from specific locations.

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Yng Lih 1,612 Super User 2026 Season 1 on at

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Hi,

Agreed with Andre, you will need to check with your internal IT in-charge on this, provide them with the error message.

If this information was helpful, kindly mark it as 'Verified'. Thank you. :)

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Sahan Hasitha 2,683 on at

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hi

You cannot fix this by yourself (if you are not the admin). You need your Power Platform / Entra ID (Azure AD) administrator to:
01 Check Conditional Access policies:
In Microsoft Entra admin center → Security → Conditional Access → find the policy blocking sign-ins.
See if there is a location filter like Named locations with specific IP ranges.
02 Update allowed IP ranges:
Add your current external IP into the Named location (trusted IP list).
Or allow broader ranges if appropriate.

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DAnny3211 11,421 Super User 2026 Season 1 on at

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Hi,

The error message **"Access Restricted: IP Address Not Allowed"** typically means that your organization has configured IP restrictions for accessing Dynamics 365. This is a security measure that limits access to trusted network ranges.

Here are a few steps you can take:

1. **Contact your Power Platform or Dynamics 365 administrator** – They can verify the IP address ranges configured in the environment and add your current IP if appropriate.
2. **Check if Conditional Access policies are in place** – These might restrict access based on location, device compliance, or other factors.
3. **Review the documentation** – Microsoft provides guidance on configuring and troubleshooting IP restrictions:
- Restrict access by IP address in Power Platform
- Troubleshoot sign-in issues

Please verify if this resolves your issue or helps clarify the situation.

Thanks and best regards,
Daniele
*Note: This response was prepared with support from Copilot to ensure clarity and completeness.*

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