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Cannot delete sales invoice

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Posted on by DM-07052022-0

Hello,

We are trying to delete a sales invoice and get the following error: /Qty. Shipped Not Invoiced must be equal to '0' in Sales Line: Document Type=Invoice, Document No.=, Line No.=10000. Current value is '1'./

When we try to get shipment lines and undo shipment we get the following: The Sales Line does not exist. Identification fields and values: Document Type='Order', Document No.=, Line No.='10000'.

The related sales order is in archive but we cannot bring it back since no unposted order exists.

Thank you

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Mohana Yadav 60,993 Super User 2025 Season 2 on at

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You can use Cancel or Correct.

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice

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Jun Wang 8,200 Super User 2025 Season 2 on at

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it's not recommended to delete an invoice, unless no transaction/other document is associated with it. From the message, it is likely, there are shipped item associated with the invoice.

You could go to item ledger entries to find if this is the case. If you can't find it on frontend, try to get a dev to look at the backend to be sure if a shipment exists.

It will help if you could replicate the processes of the issue, and share it so other experts can share their thoughts.

Jun Wang

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YUN ZHU 95,309 Super User 2025 Season 2 on at

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Hi, have you ever tried Restore in Sales Order Archive and then Undo?

Hope this helps.

Thanks

ZHU

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