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ReportWe're on GP2010 SP4 and have been getting this error during the payroll post checks process on and off for over two years now with no resolution in sight. It happens very randomly, sometimes we can go six pay periods with no issues and sometimes we get it every payroll. Last time we received the error we ran the exact same payroll again with the same user and it went through the second time. Here's what we have done so far with no success:
1.) Assigned full domain and local admin rights for our Payroll officer.
2.) Granted full read/write/execute rights to root director on both GP server and local workstation.
3.) Ran process monitoring utility and traced the temp file to be written on the local workstation at C:\GP2010\Data. Created a virus protection exemption to ignore the directory. Specifically added access rights to that directory for the Payroll officer.
4.) Turned off virus protection during payroll runs. Eventually completely uninstalled virus protection from the system.
5.) Opened a ticket directly with Microsoft. We got to a point that we were told the problem needs to be reproducible to diagnose further. The problem unfortunately is not reproducible.
The main issue we are having besides having to rerun the entire payroll process when we get the error is that the check numbers increment and we lose the original check numbers that get issued for that particular payroll run.
Thank you in advance for any suggestions you may have.
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