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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error "The produc...
Microsoft Dynamics CRM (Archived)

Error "The product and the unit cannot be updated while the entity is locked" when creating Order Product

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Posted on by Community Member Microsoft Employee

Hi everyone,

I'm trying to create a new Order Product from an active Order but when i try to save it with all the required fields filled it throws the error "The product and the unit cannot be updated while the entity is locked". Do you know how can i solve this to be able to save that new record? 

I've seen the following refers that are not working in my case:

https://community.dynamics.com/crm/f/117/t/226502 

https://community.dynamics.com/crm/f/117/t/149832 

Thanks :)

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error "The product and the unit cannot be updated while the entity is locked" when creating Order Product

    Thanks, David - I just stumbled on that myself. Any ramifications to doing that (besides the difference between the quote and the order)? Keeping in mind that we are using a different accounting system, and that we have no inventory.

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: Error "The product and the unit cannot be updated while the entity is locked" when creating Order Product

    The most likely cause is if the pricing has been locked on the order. If so, you'll need to unlock the pricing. By default, the toolbar on the order form will display either Lock Pricing or an Unlock Pricing button, depending on the current state, though note that some users may not see these buttons, depending on their permissions

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