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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Prepayment Credit Memo
Small and medium business | Business Central, N...
Suggested Answer

Prepayment Credit Memo

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Posted on by RR-07061806-0 890
Good day,
 
I have a PO with a prepayment, the cost of one of the items is off by 2 cents, because of the quantity the value is wrong. To correct this I need to do the prepayment credit memo, when attempting this it's seeing a prepayment number and this is the error message.
 
 
 
I'm only seeing the prepayment number in the PO list screen, when I try search company data it comes up blank. I need to cancel the PO909, but I need to get rid of the prepayment. Thanks for any assistance provided.
 
Regards
Rosemary
PO909.PNG
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Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Aziz Skhiri Profile Picture
    Aziz Skhiri 213 on at
    Hello , It’s basically the system saying the PO header still has that prepayment number stuck in it, so it won’t let you create the credit memo the normal way.The official route is to create a prepayment credit memo, but since that’s blocked, you can use the package config find the Prepayment No. field (sometimes it shows as “Last Prepayment No.” too) and just blank it out for that row.
  • RR-07061806-0 Profile Picture
    RR-07061806-0 890 on at
    Good day,
     
    Thanks for your response, where would I find that information, table number. I tried the edit in Excel, but the field is not there.
     
    Will try the configuration package, thanks.
     
    Regards
    Rosemary
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 98,421 Super User 2026 Season 1 on at
    Hi, Please confirm that you have used the following features.
    More details: Correct prepayments
     
    Thanks.
    ZHU
  • RR-07061806-0 Profile Picture
    RR-07061806-0 890 on at
    Good morning,
     
    Yes, and this is where the message comes up, at the point of posting. This is the first instance where a prepayment number has been populated.
     
    Regards
    Rosemary

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