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Hi,
In Dynamics 365 Version 1710 (9.1.0.1639) Online Trial, I'm trying to create SLA records for system entity "Lead", but due to some reason the entity is not appearing in the Create new SLA form.
I have checked the "Enable for SLA" is default enabled/checked and build referential relationship between KPI instances and Lead to define SLA KPI.
Appreciate your help!
Thanks,
Abhishek
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Hi,
Can you try creating new trial instance and see if it works.
Ideally it should work as is.
You can also log support ticket with microsoft.
Hi
It's still an issue on Trial instance but works fine on a Paid Sandbox or Production instance
Even on trial, if I enable SLA on the opportunity, I can see it in the list but Lead has this already enabled but not appearing in the list
Is there any resolution to this?
Hi Abhishek,
If the SLA is enabled for Lead and if the Lead entity has the SLA fields such as SLAId Lookup, SLAInvokedId, OnHoldtime it means its configured properly.
I think It is a bug on trial version but it works on our paid sandbox for the exact version.
Trial Instance Version and Options I get
But for the same version on a Sandbox instance
Hope this helps
Hi,
Did you click into the Entity field?
Hi,
Yes they are enabled by default. But they are not appearing ServiceManagement>>ServiceLevelAggrements>>New.
Its displaying Case entity only in entity optionset.
Best regards,
Abhishek
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