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Reverse transactions imported via the payment reconciliation journal

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Posted on by Yumiko

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We've accidentally posted a transaction that has been incorrectly mapped via the payment reconciliation journal and we can't seem to reverse it.

When I try to reverse the transaction through the general ledger or bank account ledger I get a message saying "You can only reverse entries that were posted from a journal".

I also tried to reverse it using the G/L Register, but the "reverse register" button was grayed out.

What is the correct way to go about this?

Attached is the error I get when I attempt to reverse it through the general ledger entries screen.

4760.Screenshot_5F00_17.png

When I attempt to reverse it using the posted payment reconciliation screen, I can see it in the list, but when I select it and click reverse nothing shows up.

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Marco Mels on at

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RE: Reverse transactions imported via the payment reconciliation journal

Hello,

Feel free to raise this as an issue so we can take a look at it together.

Thank you.
Yumiko 318 on at

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RE: Reverse transactions imported via the payment reconciliation journal

I was able to press Next on that screen and it said that "0 entries would be unapplied and 0 entries will be reversed". I went ahead and clicked finalise with the "create new payment reconciliation" option ticked.

This appears to have marked the statement I wanted to reverse as "reversed", but it hasn't made any reversal postings.

Do I have to post them manually in the newly created payment reconcilition?
Yumiko 318 on at

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RE: Reverse transactions imported via the payment reconciliation journal

I was able to press Next on that screen and it said that "0 entries would be unapplied and 0 entries will be reversed". I went ahead and clicked finalise with the "create new payment reconciliation" option ticked.

This appears to have marked the statement I wanted to reverse as "reversed", but it hasn't made any reversal postings.

Do I have to post them manually in the newly created payment reconcilition?
Suggested answer

Marco Mels on at

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RE: Reverse transactions imported via the payment reconciliation journal

Hello,

You can press Next in the screen above. In standard, you will be asked if you want to create another payment reconciliation after reversing it. When the payment reconciliation is created, you can delete the incorrect one.

Thanks.
Yumiko 318 on at

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RE: Reverse transactions imported via the payment reconciliation journal

n the G/L Registers page the “Reverse Register” button is greyed out and not selectable.

I don’t seem to have any entries in the posted general journal.

And I cannot select the entries to revers in the posted payment reconciliation page.

Any idea pls
DianeB13 5 on at

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RE: Reverse transactions imported via the payment reconciliation journal

This cannot be reversed as it was in the setup at implementation. We need to discuss this in-house.