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We've accidentally posted a transaction that has been incorrectly mapped via the payment reconciliation journal and we can't seem to reverse it.
When I try to reverse the transaction through the general ledger or bank account ledger I get a message saying "You can only reverse entries that were posted from a journal".
I also tried to reverse it using the G/L Register, but the "reverse register" button was grayed out.
What is the correct way to go about this?
Attached is the error I get when I attempt to reverse it through the general ledger entries screen.
When I attempt to reverse it using the posted payment reconciliation screen, I can see it in the list, but when I select it and click reverse nothing shows up.
Hello,
Feel free to raise this as an issue so we can take a look at it together.
Thank you.
I was able to press Next on that screen and it said that "0 entries would be unapplied and 0 entries will be reversed". I went ahead and clicked finalise with the "create new payment reconciliation" option ticked.
This appears to have marked the statement I wanted to reverse as "reversed", but it hasn't made any reversal postings.
Do I have to post them manually in the newly created payment reconcilition?
I was able to press Next on that screen and it said that "0 entries would be unapplied and 0 entries will be reversed". I went ahead and clicked finalise with the "create new payment reconciliation" option ticked.
This appears to have marked the statement I wanted to reverse as "reversed", but it hasn't made any reversal postings.
Do I have to post them manually in the newly created payment reconcilition?
Hello,
You can press Next in the screen above. In standard, you will be asked if you want to create another payment reconciliation after reversing it. When the payment reconciliation is created, you can delete the incorrect one.
Thanks.
n the G/L Registers page the “Reverse Register” button is greyed out and not selectable.
I don’t seem to have any entries in the posted general journal.
And I cannot select the entries to revers in the posted payment reconciliation page.
Any idea pls
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