Dealing with underpayments on invoices.

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How can I deal with underpayments on invoices. For example, receiving 13,000yen against invoice was 15,000yen.
In the case of:
1. Sending reminder
2. Invoicing in the next time

I am happy if I can know reference page of that.

Nobuhara.

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Dynamics 365 Business Central

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Andrés Arias 5,146 Super User 2026 Season 1 on at

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Hello,

I hope the following information can help you.

https://businesscentralgeek.com/how-to-send-reminders-in-business-central

https://usedynamics.com/business-central/finance/automatic-reminders/

https://learn.microsoft.com/en-nz/dynamics365/business-central/receivables-send-reminders

I hope I can help.

Regards,

Andres

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Ahmad Subhani 618 on at

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Hi,

For Underpayment:

1- When you will do Future Payments (2000 Yen More) or Receipts then settle that against this Invoice.

2- You can use the reminder feature of business central.

Mark the Answer as Verified if this is Helpful.

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Mansi Soni 8,951 Super User 2026 Season 1 on at

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Hello,

To deal with underpayments on invoices in Business Central, such as receiving ¥13,000 against a ¥15,000 invoice, you can handle it in two ways:
Sending a Reminder:

Use the Reminders functionality to notify the customer of the remaining balance. Go to Reminders, create a new reminder for the customer, and include the unpaid amount. This helps follow up without issuing a new invoice

Invoicing Next Time (Residual Posting):

If you want to carry forward the balance, you can leave the invoice partially open. The remaining ¥2,000 will stay as open and can be collected with the next invoice or payment.

https://learn.microsoft.com/en-us/dynamics365/business-central/receivables-send-reminders

Hope this answer will help you!

Regards,
Mansi Soni

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Jeffrey Bulanadi 9,112 Super User 2026 Season 1 on at

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Hi,

You're absolutely right to raise this — underpayments like receiving ¥13,000 against a ¥15,000 invoice are quite common, and BC offers a few clear ways to handle them depending on your preferred approach.

Here’s what’s possible:

Send a reminder for the unpaid balance

Use the Reminders feature to prompt the customer to settle the remaining ¥2,000.

BC can generate and email reminders based on due dates, grace periods, and templates.

Keep the invoice partially open for future application

Post the ¥13,000 as a partial payment in Register Customer Payments.

The invoice will remain open with a ¥2,000 balance and can be settled later.

Include the unpaid portion in the next invoice

Leave the outstanding amount on the ledger and create a new invoice when ready.

The old balance remains visible for reconciliation and aging.

Write off the underpayment using payment tolerance

For small discrepancies, use the payment tolerance feature to close the invoice automatically.

This requires setup in your Customer Posting Group and General Ledger Setup.

Helpful references:

Apply payments to unpaid sales documents – Microsoft Learn
Register Customer Payments – D365 Training
Payment Tolerance Setup – Cynoteck
Send automated reminders – LFSPL
Reminder setup in BC – Microsoft Learn
How to send reminders – BC Geek
Automatic reminders configuration – UseDynamics

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

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RockwithNav 8,941 Super User 2026 Season 1 on at

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Have a look

https://www.youtube.com/watch?v=dJU4iaB3OSU

Blog - rockwithnav.wordpress.com/
Twitter - https://twitter.com/RockwithNav
Facebook - https://facebook.com/rockwithnav/

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Sohail Ahmed 11,169 Super User 2026 Season 1 on at

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To handle underpayments in Business Central:

1. Send a reminder:

Use the Reminder feature under Sales > Reminders to notify the customer of the unpaid balance (e.g., 2,000 yen). You can set reminder terms and generate a reminder document.

2. Invoice the difference next time:

You can leave the balance open and apply it with the next invoice, or create a new invoice just for the remaining amount.

✅ Mark this answer as verified if it helps you.

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