CRM letters

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Hi all,

The 'Letters' entity on my CRM online 2014 solution, is 'turned off' in effect. I assume that as I cannot see any option to access any options within an account, to actually send a letter, select a template to send and so on.

When I look at the entity itself I cannot see any issue.

Is there a particular setting / function that needs enabled to then have regular access to these functions?

Many thanks

David

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Gayatri Shevde 460 on at

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Hello,

Thank you for your post.

I would appreciate if you post the screen shot of the following for the better understanding.

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