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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook client - Inser...
Microsoft Dynamics CRM (Archived)

Outlook client - Insert template - JavaScript error

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Posted on by huzefa85 132

Hi,

We have currently upgraded CRM 2011 to CRM 2013 for a client. After the upgrade, we are facing an issue when the user tries to Insert template (using outlook client) into an Email.

This works fine from the browser, but when using from Outlook client, it gives a JavaScript error as given in image below.

Also the error log from event viewer is given below.

Has anyone faced a similar issue ?

Thanks in advance

Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="ASP.NET 4.0.30319.0" />

  <EventID Qualifiers="32768">1309</EventID>

  <Level>3</Level>

  <Task>3</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2015-03-17T06:30:59.000000000Z" />

  <EventRecordID>504906</EventRecordID>

  <Channel>Application</Channel>

  <Computer>SRVCRMNP02.gso.internal</Computer>

  <Security />

  </System>

- <EventData>

  <Data>3005</Data>

  <Data>An unhandled exception has occurred.</Data>

  <Data>17/03/2015 4:30:59 PM</Data>

  <Data>17/03/2015 6:30:59 AM</Data>

  <Data>7710691c7c64492d8a613cdb654cb709</Data>

  <Data>41974</Data>

  <Data>101</Data>

  <Data>0</Data>

  <Data>/LM/W3SVC/1/ROOT-1-130709873401592631</Data>

  <Data>Full</Data>

  <Data>/</Data>

  <Data>D:\Program Files\Microsoft Dynamics CRM\CRMWeb\</Data>

  <Data>SRVCRMNP02</Data>

  <Data />

  <Data>4048</Data>

  <Data>w3wp.exe</Data>

  <Data>GSO\XS-CRM2013-APP-NP</Data>

  <Data>ArgumentException</Data>

  <Data>An item with the same key has already been added. at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at Microsoft.Crm.Application.Pages.Common.RibbonTrimsRenderControl.PopulateControlGroupInfo(XPathNodeIterator controlGroups, Boolean isForGroups) at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.BuildRibbonResponse() at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.ConfigurePage() at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)</Data>

  <Data>/_controls/ribbon/RibbonLayout.js.aspx?hierarchy=0d1e47ff-12b2-4f53-9090-bee951b98cb4&id=EntityTemplateTab.email.NoRelationship.Form.Mscrm.Form.email.MainTab&ie=1&ise=1&lcid=1033&mver=514578866&oc=1&rver=31722856&ver=-2099963470</Data>

  <Data>/EmployerPS/_controls/ribbon/RibbonLayout.js.aspx</Data>

  <Data>10.191.111.109</Data>

  <Data>GSO\Jobrow</Data>

  <Data>True</Data>

  <Data>Negotiate</Data>

  <Data>GSO\XS-CRM2013-APP-NP</Data>

  <Data>74</Data>

  <Data>GSO\XS-CRM2013-APP-NP</Data>

  <Data>False</Data>

  <Data>at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at Microsoft.Crm.Application.Pages.Common.RibbonTrimsRenderControl.PopulateControlGroupInfo(XPathNodeIterator controlGroups, Boolean isForGroups) at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.BuildRibbonResponse() at Microsoft.Crm.Application.Pages.Common.RibbonLayoutPage.ConfigurePage() at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)</Data>

  </EventData>

  </Event>


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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi huzefa85

    My name is Andres Guzman, I'm glad to help you

    You have now a new version of CRM 2013.

    What happen if you tried to remove and now install the last version of CRM 2013 for Oultook: www.microsoft.com/.../details.aspx

    The issue still happening?

    Regards,

  • huzefa85 Profile Picture
    huzefa85 132 on at

    Hi Andres,

    Thanks for your reply.

    The outlook client is already on the latest version. Issue still happens.

    Regards,

    Huzefa

  • Verified answer
    huzefa85 Profile Picture
    huzefa85 132 on at

    The issue was with Click Dimensions Email entity.

    We took the email entity from a vanilla instance and replaced it on the instance with issue and it worked fine.

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