The CRM integration does not do work

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Hello,

I'm trying to connect my FST to Dynamics CRM. I have already installed the ISV FST and retreived the security token and Service Account Identifier. When i want to authorize the solution at the FST Settings area, nothing seems to happen. I put in the exact same information received earlier at the installation.

What am i doing wrong here?

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TinaK Microsoft Employee on at

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Hi Arne,

I will reach out to you directly today to schedule time to screen share. I have your contact information.

Thank you.

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Adam Hollander 800 on at

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I understand from speaking with Tina that this has been resolved. Glad to hear it!

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Community Member on at

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I am having the same problem. I updated the Fantasy Sales Team Solution to the newest version and now it will not pull the new game that I set up into CRM.

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Community Member on at

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Hello Adam,

Yes, it is working fine now. The support team did a great job!

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Community Member on at

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Hello,

Have you already made a ticket/issue at the office portal? I registered this issue and the support team fixed my problem in no time.

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Community Member on at

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No I have not entered an official ticket. Last time I did that they told me it was an unsupported application and I needed to post on the support forum. Have they changed this?

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TinaK Microsoft Employee on at

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Hi Katie,

I can assist you. When you upgraded the solution a new Service Account Identifier should of been automatically updated for you. I have requested that your SID is changed. I will notify you once completed and then you will be able to login to CRM with new credentials. Thank you.

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TinaK Microsoft Employee on at

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K. Campbell,

Please go to FST web app > GAMES > CRM INTEGRATION. Please copy/paste your new SID. Then login to CRM > FST Settings > New login and enter new credentials. You should now be good to go. Let me know if you need further assistance. Thank you.

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Community Member on at

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Tina,

I followed your instructions and it is still not working. I have tried logging in and out of FST, CRM, and 365. I have tried activating the game and it is still not pulling in to CRM. I have let us sit for about 1 hour. How fast should it refresh? An error is appearing but when I refresh it goes away. Any thoughts?

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TinaK Microsoft Employee on at

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I will contact you directly to resolve.

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