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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Problems to add some u...
Microsoft Dynamics 365 | Integration, Dataverse...
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Problems to add some users from trusted domains

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Posted on by Ivan Hansson 5

We are running a Dynamics CRM 9.1 on premise and having problems to add a few users from our trusted domains. 98 % of the users we can add successfully but the other 2 % we can't and getting an error that says:

System.Runtime.InteropServices.COMException: Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

This has been bugging us for a while and can't find out what is wrong here so all suggestions are welcome.

These are the steps we are doing:

1. write the domain\username pressing Enter
2. An answer about the user is coming back from the DC
3. Hitting the Save button and then the error kicks in

full error message:

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: Server was unable to process request.Detail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>cc830fbe-6583-4231-b4b5-8d5578080b10</ActivityId>
<ErrorCode>-2147016426</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionSourceKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Plugin/Microsoft.Crm.ObjectModel.SystemUserService</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiOriginalExceptionKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Microsoft.Crm.CrmException: Server was unable to process request. ---&gt; Microsoft.Crm.CrmException: Server was unable to process request. ---&gt; System.Runtime.InteropServices.COMException: Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
at Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Set(Int32 lnSetType, String bstrADsPath)
at Microsoft.Crm.ADNameUtility.Rfc1779NameFromGuid(Guid guid)
at Microsoft.Crm.SecurityUtils.BuildLdapPath(Guid adGuid)
at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
at Microsoft.Crm.SecurityUtils.AddPrincipalToGroup(Guid principalId, SecurityIdentifier sid, Guid groupId)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.AddPrincipalToGroup(Guid principalId, SecurityIdentifier sid, Guid groupId)
at Microsoft.Crm.Authentication.UserManagementFactory.ManageGroupMembership(Guid activeDirectoryId, SecurityIdentifier identifier, Boolean remove, ExecutionContext context)
at Microsoft.Crm.Authentication.UserManagementFactory.AddPrincipalToGroup(UserAuthenticationInformation userInformation, ExecutionContext context)
at Microsoft.Crm.Authentication.UserManagementFactory.&lt;&gt;c__DisplayClass5_0.&lt;CreateUser&gt;b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.&lt;&gt;c__DisplayClass57_0.&lt;CreateInternal&gt;b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.&lt;&gt;c__DisplayClass14_0.&lt;Create&gt;b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass3_0.&lt;RunStep&gt;b__0()</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">5acabb1b-ea3e-db11-86a7-000a3a5473e8</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiDepthKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">1</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiActivityIdKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">cc830fbe-6583-4231-b4b5-8d5578080b10</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiPluginSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionCategory</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">SystemFailure</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionMesageName</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">NotProvided</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionHttpStatusCode</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">500</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<HelpLink>go.microsoft.com/.../
<Message>Server was unable to process request.</Message>
<Timestamp>2022-08-16T08:14:07.0274173Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

I have the same question (0)
  • edmunch Profile Picture
    edmunch Microsoft Employee on at

    I know there might be a workaround for this related to the registry setting 'AutoGroupManagementOff'.  Making registry changes is always a risk so make sure to backup the registry if you do make changes.

  • CU23090616-0 Profile Picture
    CU23090616-0 7 on at
    i too face similar issue. any solution for this?

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