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My Dynamics 365 add-in in Outlook button that lets me track emails (set regarding) to CRM will randomly disappear from my ribbon and my CRM administrator has to manually add it back after every disappearance. This happens frequently and I am not sure how to fix it. None of the other sales reps have this issue with their Dynamics 365 add-in disappearing.
Hello,
This is causing because of many reasons Like security, because of outlook, version which you are using not support, etc.
Please refer below articles which can help you to troubleshoot the issue.
support.boyum-it.com/.../208245778-CRM-for-Outlook-Add-In-keeps-disabling
blog.magnetismsolutions.com/.../dynamics-365-app-for-outlook-is-missing-under-manage-add-ins
community.dynamics.com/.../d365-outlook-addin---working-previously-but-now-disappeared
Thank you,
Amit Katariya
kia ora, the only time I have encountered this is when my users are using a shared mailbox as well as their work one. The add-in is only visible on their work email not a shared mailbox. I know that is not probably what you were asking but if you have access to a shared inbox it might explain why it disappears.
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