web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Introducing our New Video Series: Community Spotlight
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics 365 add-in di...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Dynamics 365 add-in disappears in Outlook

(0) ShareShare
ReportReport
Posted on by KB-7246 5

My Dynamics 365 add-in in Outlook button that lets me track emails (set regarding) to CRM will randomly disappear from my ribbon and my CRM administrator has to manually add it back after every disappearance. This happens frequently and I am not sure how to fix it. None of the other sales reps have this issue with their Dynamics 365 add-in disappearing.Screenshot-2022_2D00_04_2D00_12-114908.png

I have the same question (1)
  • jury@Marley Profile Picture
    jury@Marley 10 on at

    kia ora, the only time I have encountered this is when my users are using a shared mailbox as well as their work one. The add-in is only visible on their work email not a shared mailbox. I know that is not probably what you were asking but if you have access to a shared inbox it might explain why it disappears.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at

    Hello,

    This is causing because of many reasons Like security, because of outlook, version which you are using not support, etc.

    Please refer below articles which can help you to troubleshoot the issue.

    support.boyum-it.com/.../208245778-CRM-for-Outlook-Add-In-keeps-disabling

    support.microsoft.com/.../dynamics-365-app-for-outlook-does-not-appear-within-outlook-49b720cc-2553-878f-cbab-0eda086e15f8

    blog.magnetismsolutions.com/.../dynamics-365-app-for-outlook-is-missing-under-manage-add-ins

    support.microsoft.com/.../dynamics-365-app-for-outlook-missing-from-dynamics-365-navigation-bb0eb44e-0358-8ce4-17f4-d03a96ab32eb

    community.dynamics.com/.../d365-outlook-addin---working-previously-but-now-disappeared

    Thank you,

    Amit Katariya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Introducing our New Video Series: Community Spotlight

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the December Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 69 Super User 2026 Season 1

#2
BillurSamdancioglu Profile Picture

BillurSamdancioglu 55 Most Valuable Professional

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 55 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans