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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics 365 add-in di...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Dynamics 365 add-in disappears in Outlook

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Posted on by KB-7246 5

My Dynamics 365 add-in in Outlook button that lets me track emails (set regarding) to CRM will randomly disappear from my ribbon and my CRM administrator has to manually add it back after every disappearance. This happens frequently and I am not sure how to fix it. None of the other sales reps have this issue with their Dynamics 365 add-in disappearing.Screenshot-2022_2D00_04_2D00_12-114908.png

I have the same question (1)
  • jury@Marley Profile Picture
    jury@Marley 10 on at

    kia ora, the only time I have encountered this is when my users are using a shared mailbox as well as their work one. The add-in is only visible on their work email not a shared mailbox. I know that is not probably what you were asking but if you have access to a shared inbox it might explain why it disappears.

  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Super User 2025 Season 2 on at

    Hello,

    This is causing because of many reasons Like security, because of outlook, version which you are using not support, etc.

    Please refer below articles which can help you to troubleshoot the issue.

    support.boyum-it.com/.../208245778-CRM-for-Outlook-Add-In-keeps-disabling

    support.microsoft.com/.../dynamics-365-app-for-outlook-does-not-appear-within-outlook-49b720cc-2553-878f-cbab-0eda086e15f8

    blog.magnetismsolutions.com/.../dynamics-365-app-for-outlook-is-missing-under-manage-add-ins

    support.microsoft.com/.../dynamics-365-app-for-outlook-missing-from-dynamics-365-navigation-bb0eb44e-0358-8ce4-17f4-d03a96ab32eb

    community.dynamics.com/.../d365-outlook-addin---working-previously-but-now-disappeared

    Thank you,

    Amit Katariya

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