Good Day,
Ultimately I'm trying to create an e-mail via a workflow that will include two links to a related record: One that will open the record in Web CRM (that's easy) and a second that will open the record in the Mobile App (either Tablet or Phone).
I've been able to generate "deep links" using a CodePlex tool HERE and also from the Tablet App. I'm using CRM 2016 Online - the latest version.
I have had no luck on an Andriod Mobile Phone using either the native e-mail app or outlook app getting deep links to work - either creating one or opening one.
On the phone in the Dynamics CRM (For Phone) app if I select a record and "Share Link" and e-mail the link from and to an e-mail set up account on my phone the deep link is not functional on the phone. On the draft e-mail that is created only the text is shown ("Record Title/Name (Web Link) and a link is not actually created.
On the tablet app if I select a record and "Share Link" and e-mail the link from and to an e-mail set up on my tablet I can launch the tablet app. Using that same e-mail link on my phone the Phone App will not launch.
Even if I hard code a URL into an e-mail like this: ms-dynamicsxrm://?pagetype=<VALUE>&etn=<VALUE>&id=<VALUE> the mobile phone app is still not launched.
The fact "Phone" is specifically called out here and is available to send a link from the phone app tells me this is supported/should work. Has anyone out there had any luck with Mobile Phone App Record Linking?
Thank-you,
CRMKonrad
