Microsoft Dynamics Portal unknown failure issue

(0) Share

Report

Posted on by Asimov

I am trying to build a page on Dynamics 365 Portal that allows my project resources to submit their time sheets in Dynamics CRM. I have set up all the entity permissions correctly (as I couldn't see You don't have appropriate permission message anymore on the portal page). When I'm trying to submit the entity form I'm getting the following error message:

An unknown failure has occurred. Error ID # [3293739c-ad4c-4ec0-8e8f-f8b54a77f8ce]

The message itself isn't very helpful and doesn't assist in solving the issue. I'm in dark and has no idea what exactly going wrong. Also I have tried restarting the portal but that also didn't help.

Please reponse!

*This post is locked for comments

I have the same question (0)

All responses (5)

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report

RE: Microsoft Dynamics Portal unknown failure issue

Hello,

Have you checked the error log in Dynamic CRM?

Was this reply helpful? Yes No
Suggested answer

Shahbaaz Ansari 6,211 on at

Like (0)

Report

RE: Microsoft Dynamics Portal unknown failure issue

Hi Zafar,

Please check below link, it might help you,

syedhussain.net/an-unknown-failure-has-occurred-error-id-77a4a686-364e-4693-8787-34d5dd30ddc5

If you find it helpful, Please mark as Verified.

Best Regards,

Shahbaaz

Was this reply helpful? Yes No
Suggested answer

RaviKashyap 55,410 Moderator on at

Like (1)

Report

RE: Microsoft Dynamics Portal unknown failure issue

Hi Asim,

Most of the time these errors are occurring within CRM. Can you check if you are able to create a record in crm directly?

Also, check you current portal version, if it is 8.4 then you do have an option to enable error logs.

colinvermander.com/.../dynamics-365-portal-new-release-8-4-0-265-portal-error-logs

Hope this helps.

Was this reply helpful? Yes No
Suggested answer

Arpit Shrivastava 7,518 User Group Leader on at

Like (1)

Report

RE: Microsoft Dynamics Portal unknown failure issue

Hello Dear,

Please check:

> Whether you are having proper permissions enabled on Account and all the lookup referring entities (like currently, I am seeing Contact entity lookup in your form).

> 'Authenticated User' web role is associated with all the required Entity Permissions.

> All mandatory fields presented on the CRM form must be visible on the portal form as well.

> Is there any disabled field on CRM form?

> If all the above steps don't work then try to Run the page without checking the 'Enable Entity Permission' option on Entity form. (if checked already).

If this is not enough to get the root cause. Enable tracing/error logs from Office 365 as suggested by other folks.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/view-portal-error-log

If found useful, please mark the answer as verified.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.com

Was this reply helpful? Yes No
Fubar 2,756 on at

Like (0)

Report

RE: Microsoft Dynamics Portal unknown failure issue

Also, check if you have any real-time workflows that are being triggered directly based on the actions on the Portal and if these are failing, these failures will also push the generic failure message on the portal.

You can now also get some additional info for the Portal error if you set additional portal logging to Azure (https://blogs.msdn.microsoft.com/crm/2018/02/15/whats-new-in-portal-capabilities-for-microsoft-dynamics-365-version-8-4-0-275/) - this is done in the Admin area for the Portal (not inside CRM). If you do this, what you initially see displayed in the log is the first line of the error, but it is a multiline description that you can see more info in.

Was this reply helpful? Yes No