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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Integration of D365 CR...
Microsoft Dynamics CRM (Archived)

Integration of D365 CRM with IVR system

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Posted on by Community Member

Hi,

My client is looking to integrate D365 CRM online with IVR system which is not supported as OOB, can anyone help me with how I can integrate CRM with IVR system for automatically creating Case for calling customer.

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    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi Pallavi_totale@infosys.com,

    You will need to use the IVR System APIs such as Twilio APIs to build this. That is how I did it.

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