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Microsoft Dynamics RMS (Archived)

Label Error: "You must select a valid start row and start column"

Posted on by Microsoft Employee

I have seen this error before posted in forums and reviewed those posts.  I have never experienced it myself until now. 

Environment:

Windows 10

DB is express 2014

Program is patched up to Cum Update 5

Scenario....

Attempting to print item labels using label wizard or item label button (Makes no difference)

using RMS sample DB along with stock or custom labels (does not matter what label I use)

Start row and Start column fields are set to 1 and greyed out. 

I receive error after selecting label stock:  "You must select a valid start row and start column"

Things I have already checked....

Administrator: paths are all good and valid

File System: Files are valid and permissions are set to full control on label files fro everyone)

network file and printer sharing is setup properly

ran SOM as admin (makes no diff)

ran in compatibility mode (makes no diff)

I can print reports and can print receipts from POS

Printer setup is working fine

Network / Advanced settings: domain zone (active zone) file and printer sharing is turned on

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Label Error: "You must select a valid start row and start column"

    I have tried multiple default printers...

    Currently a network printer HP MFP M476dn

    I went so far as to create a local LPT1 HP LaserJet PCL5 generic printer set as default ... makes no difference. 

    Not receipt printer, Not label printer

    tried label printer, no dice.

    I am attempting to test labels for a client before I travel 2 hours to deliver GC420t which is the desired label printer.  I am close to throwing in eh towel on this one as it is not a production register, but it is driving me crazy!  I want to resolve it. 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Label Error: "You must select a valid start row and start column"

    What is your default printer under windows?

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