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ReportHi everybody,
I'm facing an issue with Knowledge Articles Quick Find error.
Whenever I'm in a view of KA, using the quick find functionality leads me to the following error:
The log:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft.Crm.CrmException: An unexpected error occurred. at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal() at Microsoft.Crm.Service.Application.Platform.ServiceCommands.FullTextSearchKnowledgeArticleCommand.Execute() at Microsoft.Crm.ApplicationQuery.FullTextSearchKnowledgeArticleAnswersByBodyApiCommand.RetrieveData(String searchText, Guid searchSubjectId) at Microsoft.Crm.ApplicationQuery.SearchAnswersApiCommand.RetrieveData() at Microsoft.Crm.ApplicationQuery.ExecuteQuery()
....
t System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #FFADE7ADDetail: <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"> <ActivityId>02be01e9-9e94-457f-a98b-87c5ad4034e6</ActivityId> <ErrorCode>-2147220970</ErrorCode>
From what you can see in red, it seems something related to a system plugin working with the full text search functionality (that cannot be disabled in D365 online).
Here the attemps I made in order to solve the problem (with no luck, unfortunately).
- I created a view with the same columns of the quick find view. This one works fine.
- I deleted all the Knowledge articles, maybe the issue was related to some dirty characters or something similar, and I created a new one, with a very simple title and content. The issue is still there.
Somewhere i read that it could take some time to refresh the full text index, but I don't know if it's the case.
What do you think I could try to solve this issue?
Thanks in advance
Fabrizio
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