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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Unable to select Prima...
Microsoft Dynamics 365 | Integration, Dataverse...
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Unable to select Primary Language when setting up Voice.

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Posted on by IC-10091510-0 2
Hi Everyone, 
 
I am trying to active a voice channel, but I am unable to select a Primary langauge.
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Dynamics 365 general
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    DAnny3211 Profile Picture
    DAnny3211 11,286 on at
    Unable to select Primary Language when setting up Voice.
    Hi,
    When activating a **Voice channel** in Dynamics 365 Customer Service, the inability to select a **Primary Language** is often due to one of the following configuration issues:
    1. **Language Not Enabled in the Environment**  
       Go to **Admin Center > Languages** and ensure the desired language is enabled for your environment.
    2. **Voice Channel Region Restrictions**  
       Some languages are only supported in specific regions. Verify that the selected language is supported in your region for **Voice** capabilities. You can check the supported languages in the official documentation.
    3. **Missing Language Packs**  
       If the language pack is not installed, it may not appear in the dropdown. You can install it via **Settings > Administration > Languages**.
    4. **Browser or UI Glitch**  
       Try clearing your browser cache or using a different browser to rule out UI rendering issues.
     
    Please verify if this helps resolve the issue or guides your next steps.
    Thanks and best regards,  
    Daniele  
    *Note: This response was prepared with support from Copilot to ensure clarity and completeness.*

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